Process Manager/Senior Manager (Retail Data -12 months)

DFI Retail Group; Hong Kong; On-site; HKD 550,000 - 750,000; Full time

Job summary

DFI Retail Group in Hong Kong is seeking an experienced Process & Data Transformation Specialist for a 1-year contract. You will lead future-state process design, data structuring, and migration strategies across banners and functions.

You will drive data harmonisation, validate requirements, and oversee testing, business readiness, and change adoption. Strong English communication and Mandarin/Cantonese language skills are expected.

Qualifications

• 6–8 years in retail processes and merchandising data management.
• Experience with data design, conversion, migration or ERP implementations preferred.
• Excellent communication and cross-functional collaboration skills.
• Fluent in English; Mandarin and Cantonese advantageous.

Responsibilities

• Lead discussions on future-state processes and operating models enabled by system transformation.
• Design and map data structures, governance and migration approaches.
• Validate business requirements and ensure scalable, industry-aligned solutions.
• Coordinate testing, UAT, and system readiness activities across banners and functions.

Skills

Retail processes

Data management

Data design

ERP projects

Stakeholder comms

English

Mandarin

Cantonese

Education

Bachelor’s degree in business or IT

Tools

ERP systems

Job description

Remark: This role is 1 year contract role

KEY RESPONSIBILITIES

Process Design and Mapping

• Lead discussions on future-state business processes and operating models enabled by system transformation.
• Facilitate alignment on end-to-end business scenarios and process flows across banners and functions.
• Analyse business requirements and translate them into process and data design considerations.
• Ensure proposed solutions are scalable, efficient, and aligned with business objectives and industry best practices.

Data Design, Mapping and Conversion

• Partner with business stakeholders and implementation teams to define future-state retail data structures and business rules.
• Define and validate data conversion and migration approaches, assumptions, and transformation logic.
• Drive data harmonisation and standardisation across banners, functions, and business units.
• Support business in data conversion and migration based on agreed approaches, assumptions and transformation logic
• Serve as the subject matter expert on retail master data and related business processes.
• Support data quality reviews and business validation activities throughout the transformation lifecycle.

Testing and Business Readiness

• Prepare and review test scenarios, test scripts, and business acceptance criteria.
• Coordinate and support execution of system integration testing and user acceptance testing.
• Analyse and resolve process and data-related issues identified during testing.
• Support business readiness activities, including user training, communications, and change adoption.

PROFESSIONAL EXPERIENCE/ QUALIFICATIONS

• 6 - 8 years of experience in retail processes and merchandising data management such as retail item master, product category, range & assortment, supplier/procurement, cost and price.
• Experience with food business, health and beauty or convenience store commercial and marketing functions are an advantage.
• Experience in data design , conversion, migration or ERP system implementation is highly preferred.
• Excellent communication and interpersonal skills, with an ability to effectively collaborate with cross-functional teams and stakeholders .
• Good attention to detail with excellent organizational and time management skills.
• Excellent spoken and written communication in English, Mandarin, and Cantonese.
• Bachelor’s degree in business administration, IT, or a related field.