Pre-Authorisation & Service Concierge Specialist

Bupa; Hong Kong; On-site; HKD 223,200 - 334,800; Full time

Job summary

A health insurance provider in Hong Kong seeks a Service Relationship Agent. This role involves managing pre-authorisation requests, handling service queries effectively, and providing concierge services. Candidates should possess strong communication skills, fluency in English, Cantonese, and Mandarin, and a relevant Bachelor’s degree. The position is full-time and requires both independent and empathetic responses to member concerns. Candidates are encouraged to apply if they meet the qualifications and complete required training for an insurance agent license.

Qualifications

• Fluency in English, Cantonese, and Mandarin required.
• Bachelor's degree preferred.
• Strong communication and empathy skills necessary.

Responsibilities

• Handle pre-authorisation requests via calls or emails.
• Resolve service queries including billing and coverage.
• Co-ordinate concierge services for members.

Skills

Fluency in spoken English

Fluency in Cantonese

Fluency in Mandarin

Proficiency in written English

Strong numeracy skills

Empathy

Education

Bachelor's degree or equivalent

Pass in IIQE Paper I and II

Job description

A health insurance provider in Hong Kong seeks a Service Relationship Agent. This role involves managing pre-authorisation requests, handling service queries effectively, and providing concierge services. Candidates should possess strong communication skills, fluency in English, Cantonese, and Mandarin, and a relevant Bachelor’s degree. The position is full-time and requires both independent and empathetic responses to member concerns. Candidates are encouraged to apply if they meet the qualifications and complete required training for an insurance agent license.