Healthcare Business Development & Concierge Officer

CUHK Medical Centre Limited

Hong Kong

On-site

HKD 180,000 - 300,000

Full time

22 hours ago

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Job summary

CUHK Medical Centre Limited is seeking a Business Development Officer/Assistant to manage client interactions and coordinate with clinical and insurance teams in Hong Kong. The role includes handling appointments, front-desk enquiries, and personalized assistance with insurance processes.

The ideal candidate holds a bachelor degree in business or related fields, with 1+ year experience, and is fluent in English, Chinese and Mandarin.

Qualifications

Bachelor degree in Business Admin, Marketing, Communications or related field.
1+ year relevant working experience; non-degree holders with 2 years considered.
Knowledge of insurance field or healthcare industry preferred.
Team player; able to work independently and under pressure.
Good command of English, Chinese and Mandarin; proficient in MS Office.

Responsibilities

Manage appointment bookings, rescheduling, and cancellations for insurance clients.
Handle front desk enquiries and provide information on hospital, insurance, pre-authorization, and billing matters.
Answer inbound calls and deliver courteous customer service promptly.
Deliver concierge services including patient reception and registration support for insurance queries.
Coordinate with clinical and insurance teams to facilitate scheduling and address inquiries.
Maintain accurate records of customer interactions and ensure compliance with standards.
Perform other duties as assigned by supervisor.