Senior Customer Care Associate — Flexible Insurance Support

AIFT; Hong Kong; On-site; HKD 28,000 - 42,000; Full time

Benefits offered by this job

5-day work week

Performance bonus

20 days of annual leave

Medical insurance

Flexible work-from-home options

Job summary

A leading insurance company in Hong Kong seeks a dedicated customer service professional. Responsibilities include handling regulatory complaints, conducting quality assurance, and analyzing customer feedback. Ideal candidates should have at least 2-3 years in the insurance industry and possess strong communication skills in English and Chinese. The company offers a competitive remuneration package and attractive benefits including performance bonuses, medical insurance, and flexible work-from-home options.

Qualifications

• 2-3 years of experience with the general insurance industry is preferred.
• Excellent communication in verbal and written form in English and Chinese.
• Ability to navigate through multiple computer applications with speed and accuracy.

Responsibilities

• Handle regulatory complaints and address escalated customer queries.
• Conduct quality assurance audits to monitor service performance.
• Collect and analyze customer feedback to identify trends.

Skills

Customer service

Communication skills

Organization

Time management

Problem-solving

Education

High school certification or above

Bachelor's degree

IIQE Paper 1 and 2 Certificates

Job description

A leading insurance company in Hong Kong seeks a dedicated customer service professional. Responsibilities include handling regulatory complaints, conducting quality assurance, and analyzing customer feedback. Ideal candidates should have at least 2-3 years in the insurance industry and possess strong communication skills in English and Chinese. The company offers a competitive remuneration package and attractive benefits including performance bonuses, medical insurance, and flexible work-from-home options.