Insurance Hotline Customer Advisor | Proactive Service

AIA Hong Kong and Macau; Hong Kong; On-site; HKD 200,880 - 312,480; Full time

Job summary

AIA Hong Kong and Macau is seeking a Customer Service Associate to manage customer inquiries and complaints regarding Life insurance operations. The successful candidate will handle various duties including documenting interactions, engaging with customers proactively, and achieving performance targets. Required qualifications include a Higher Diploma or equivalent, proficiency in English and Chinese, as well as strong interpersonal and analytical skills. Basic insurance knowledge is preferred. This role is essential for maintaining high service standards.

Qualifications

• Good command of spoken and written English and Chinese.
• Attentive to details and well-organized.
• Basic insurance knowledge is an advantage.

Responsibilities

• Handle customer enquiries and complaints regarding operations.
• Document interactions and communicate with business partners.
• Achieve performance targets for the team.

Skills

Customer centricity

Problem-solving

Interpersonal skills

Analytical skills

Education

Higher Diploma, Associate Degree, or University Degree

Job description

AIA Hong Kong and Macau is seeking a Customer Service Associate to manage customer inquiries and complaints regarding Life insurance operations. The successful candidate will handle various duties including documenting interactions, engaging with customers proactively, and achieving performance targets. Required qualifications include a Higher Diploma or equivalent, proficiency in English and Chinese, as well as strong interpersonal and analytical skills. Basic insurance knowledge is preferred. This role is essential for maintaining high service standards.