Insurance Customer Care Specialist (Live Chat & Phone)

Prudential; Hong Kong; In loco; HKD 180.000 - 320.000; Tempo pieno

Descrizione del lavoro

Prudential Hong Kong Limited is seeking a service professional to deliver best-in-class customer service through hotline, live chat and digital channels. You will handle enquiries about life and health insurance products with efficiency and professionalism while upholding Prudential's service standards.

The role requires university graduate or equivalent, 3–5 years in customer service in finance/insurance, and fluency in English and Chinese (Putonghua).

Competenze

• University graduate or equivalent qualification.
• 3–5 years of customer service experience in insurance or financial industry.
• Passed IIQE Paper 1, 3 and 5 is an advantage.
• Strong written and spoken English and Chinese (Putonghua).
• Proficient with CRM systems and MS Office.

Mansioni

• Provide and process information through systems and other departments for insurance product enquiries.
• Arrange follow-up calls to respond to customer enquiries and feedback across channels.
• Handle special requests, conduct basic investigations, and propose solutions.
• Promote self-service options and support business objectives.
• Attend team meetings and training to stay updated on product knowledge.

Conoscenze

Customer service

English & Chinese proficiency

Written communication

Multitasking

CRM systems

Microsoft Office

Formazione

University graduate

HKDSE / HKCEE / HKALE / Diploma

Strumenti

CRM systems

Microsoft Office

Descrizione del lavoro

Prudential Hong Kong Limited is seeking a service professional to deliver best-in-class customer service through hotline, live chat and digital channels. You will handle enquiries about life and health insurance products with efficiency and professionalism while upholding Prudential's service standards.

The role requires university graduate or equivalent, 3–5 years in customer service in finance/insurance, and fluency in English and Chinese (Putonghua).