Personal Shopping & Client Relations Manager

Mytheresa; Hong Kong; On-site; HKD 60,000 - 90,000; Full time

Job summary

Mytheresa is urgently seeking a Personal Shopping & Client Relations Manager in Hong Kong. In this role, you will act as a key contact for top clients, develop personalized relationships, and service both new and existing clients by identifying sales opportunities that cater to individual tastes.

The ideal candidate will have 3-5 years of experience in luxury fashion or e-commerce, demonstrate a passion for customer service, and possess fluency in English and Cantonese. You will create exceptional experiences for clients and work collaboratively with various teams.

Qualifications

• 3-5 years of work experience in luxury fashion or e-commerce.
• Passionate about serving clients with a 'roll-up-the-sleeves' mentality.
• Tech savvy and organized with attention to detail.

Responsibilities

• Act as the point of contact for Mytheresa's top clients.
• Develop relationships through regular communications and order histories.
• Service new and existing clients and provide a book with former clients.
• Identify and prioritize sales leads.
• Implement new selling ideas to meet sales targets.

Skills

Client relationship management

Sales strategy development

Knowledge of fashion trends

Fluent in English and Cantonese

Job description

To support our Personal Shopping team we are searching for a Personal Shopping & Client Relations Manager (f/m/d) to be based in Hong Kong.

What You Will Do

• Act as the point of contact for Mytheresa’s top clients
• Develop one-to-one client relationships through regular communications, and refer to individual’s order/ returns histories to enhance understanding of client base
• Service new and existing clients – Ideally providing a book with former clients
• Ensure that sales leads are identified and prioritized
• Create and implement new selling ideas to ensure sales targets are met
• Increase spend of individuals and develop customer loyalty through understanding customer's style needs: identify sale opportunities for requested items, suggest additional pieces to their taste from weekly uploads and curate weekly emails to customers with recommendations based on their shopping behavior and preferences
• Implement an entertainment program and create an extraordinary experience for top customers who join Mytheresa VIP events
• Responsible for the Pre-Reservation four times a year
• Responsible to update the preference sheet/ profile of the customers
• Actively liaise closely with the buying team, the brand team and the brands in case of re-ordering sold-out pieces
• Demonstrate eagerness to know all about the latest trends in fashion and lifestyle as well as designers

Who You Are

• 3-5 years of work experience, preferred in the field of luxury fashion, ideally in e-commerce
• Be passionate about your customer – have a true service and roll-up-the sleeves mentality
• Love for fashion and technology
• Enthusiastic, innovative and creative
• Tech savvy
• Organized and detail oriented
• Fluent in written and spoken English and Cantonese

Who We are

Mytheresa is one of the leading global digital luxury shopping platforms. Our unique digital experience is based on a sharp focus on high-end luxury shoppers, exclusive product and content offerings, leading technology and analytical platforms as well as high quality service operations.

Since January 2021 we are a listed company on the New York Stock Exchange. More than 1,900 employees from over 100 countries work passionately to provide the best shopping experience.

Creating a strong as well as a diverse and inclusive team is essential for Mytheresa. For us your expertise and motivation matter more than your individual walk of life. Mytheresa ensures a fast and equal hiring process.