Customer Services Representative / Officer (Teller) - Personal Banking

The Bank of East Asia, Limited; Hong Kong; On-site; HKD 180,000 - 280,000; Full time

Job summary

The Bank of East Asia, Limited in Hong Kong is seeking a Customer Services Representative (Teller) for its Personal Banking team at the Main Branch in Central. You will provide high-quality counter services and handle daily transactions.

Ideal candidates have 1–3 years cash-handling experience, are bilingual in English and Chinese, and demonstrate strong communication and customer-service skills. You will refer customers to colleagues and adhere to risk controls and regulatory guidelines to

Qualifications

• Minimum 1–3 years of cash handling experience in a bank or credit union.
• Level 2 / Grade E or above in HKCEE/HKDSE including Chinese, English and Mathematics.
• Customer-oriented, independent, pro-active and presentable.
• Strong communication skills in English and Chinese.

Responsibilities

• Provide high-quality, customer-friendly counter services to customers.
• Handle daily financial transactions and customers' enquiries.
• Refer Customers to respective colleagues in satisfying customer’s other financial needs.
• Provide excellent service in handling customer issues and enquiries in a timely, problem-free and responsive manner.
• Adhere to risk controls and regulatory guidelines in day-to-day work.

Skills

Customer service

Communication

Cash handling

Bilingual English/Chinese

Education

HKCEE/HKDSE Level 2 or above (incl. Chinese, English, Mathematics)

Tools

Basic PC

Job description

Customer Services Representative / Officer (Teller) - Personal Banking

Job Responsibilities

Provide highquality and customer-friendly counter services to customers

Handle daily financial transactions and customers' enquiries

Refer Customers to respective colleagues in satisfying customer’s other financial needs

Provide excellent service in handling customer issues and enquiries in a timely, problem-free and responsive manner

Comply with all applicable regulations, rules, codes, guidelines and standards set by regulators and the Bank, and carry out duties with high integrity; and

Adhere to all established risk control guidelines, procedures and measures to identify, assess, report, mitigate and monitor the risks involved in the day-to-day work

Requirements

Attained Level 2/Grade E or above in 5 subjects in HKCEE / HKDSE including Chinese, English and Mathematics, equivalent or above

Minimum of 1–3 years of recent experience in a high-volume cash handling role within a bank or credit union

Customer-oriented, independent, pro-active, and presentable

Strong commitment and good communication skills

Basic PC knowledge

Good command of both spoken and written English and Chinese

Work location:Main Branch (Central)

(Candidate with less / without relevant working experiencewill be considered for the position of Customer Services Representative)

Personal data provided by job applicants will be used for recruitment purposes only and will be treated in accordance with the Bank's Personal Information Collection (Employees) Statement and Privacy Policy Statement. Applicants who are not invited for interviews within six weeks may consider their applications unsuccessful and the personal data collected will be destroyed after 1 year.

Your application will include the following questions:

• How many years' experience do you have as a Branch Customer Service Officer?
• How would you rate your English language skills?
• Which of the following statements best describes your right to work in Hong Kong?
• What's your expected monthly basic salary?

Incorporated in Hong Kong in 1918, The Bank of East Asia, Limited ("BEA") is dedicated to providing comprehensive wholesale banking, personal banking, wealth management, and investment services to its customers in Hong Kong, the Chinese Mainland, and other major markets around the world.

BEA is a leading Hong Kong-based financial services group listed on The Stock Exchange of Hong Kong, serving the needs of customers throughout Greater China and beyond, with total consolidated assets of HK$891.4 billion (US$113.5 billion) as of 30 June 2025. BEA also operates one of the largest branch networks in Hong Kong, with 47 branches, 41 SupremeGold Centres, and 3 i-Financial Centres.

Incorporated in Hong Kong in 1918, The Bank of East Asia, Limited ("BEA") is dedicated to providing comprehensive wholesale banking, personal banking, wealth management, and investment services to its customers in Hong Kong, the Chinese Mainland, and other major markets around the world.

BEA is a leading Hong Kong-based financial services group listed on The Stock Exchange of Hong Kong, serving the needs of customers throughout Greater China and beyond, with total consolidated assets of HK$891.4 billion (US$113.5 billion) as of 30 June 2025. BEA also operates one of the largest branch networks in Hong Kong, with 47 branches, 41 SupremeGold Centres, and 3 i-Financial Centres.

What can I earn as a Customer Service Representative