Bank Teller & Personal Banking Customer Service Specialist

The Bank of East Asia, Limited; Hong Kong; On-site; HKD 201,000 - 268,000; Full time

Job summary

The Bank of East Asia, Limited seeks a Customer Services Officer (Teller) to join Personal Banking. You will provide high-quality counter services to customers, handle daily transactions, and assist clients with a range of banking needs while upholding BEA's standards.

Strong communication in English and Cantonese, plus basic PC skills, are essential. Prior teller experience and a customer-oriented attitude will help you succeed in a busy Hong Kong branch.

Qualifications

• HKCEE/HKDSE completed with five subjects including Chinese, English and Mathematics.
• Customer service experience in banking or retail preferred.
• Good communication and presentable with strong teamwork.

Responsibilities

• Provide high-quality counter services to customers.
• Handle daily financial transactions and customer inquiries.
• Refer customers to colleagues for other financial needs.
• Deliver timely, courteous service and resolve issues.
• Follow risk controls and regulatory guidelines.
• Maintain accuracy and integrity in daily work.

Skills

Customer service

Cash handling

Bilingual EN/CN

Basic PC skills

Education

HKCEE/HKDSE including Chinese, English & Mathematics

Job description

The Bank of East Asia, Limited seeks a Customer Services Officer (Teller) to join Personal Banking. You will provide high-quality counter services to customers, handle daily transactions, and assist clients with a range of banking needs while upholding BEA's standards.

Strong communication in English and Cantonese, plus basic PC skills, are essential. Prior teller experience and a customer-oriented attitude will help you succeed in a busy Hong Kong branch.