Personal Banking Manager – (Contact Centre, Digital Hub)

Bank of China (Hong Kong) Limited; Hong Kong; On-site; HKD 334,800 - 446,400; Full time

Benefits offered by this job

Medical and life insurance

Fringe benefits

Allowances

Job summary

A leading personal banking firm in Hong Kong seeks a dedicated individual for the role of Personal Banking Manager. You will champion one-stop banking services, deliver quality customer service, and identify long-term relationships to meet financial needs. Ideal candidates must have a degree, at least 4 years of experience in retail banking, and strong customer-focused skills. The offer includes competitive remuneration and comprehensive benefits.

Qualifications

• At least 4 years of relevant working experience in retail banking services.
• Strong ability to cope with fast, dynamic pace.
• Excellent command of English and Chinese, including Putonghua.

Responsibilities

• Champion the one-stop personal banking services at Contact Centre.
• Deliver quality services to customers through inbound and outbound calls.
• Identify and develop long-term customer relationships.

Skills

Customer-focused

Excellent interpersonal skills

Problem-solving techniques

Organizational skills

Education

Degree or above

Tools

MS Office

Job description

Job No.: 498377
Employment Type: Full time
Departments: Personal Banking and Wealth Management Department
Job Functions: Business Development, Investor Relations, Customer Service, Investment Management, Relationship Management

Responsibilities:

• Champion the one-stop personal banking services at Contact Centre
• Deliver quality services to customers through inbound and outbound calls, and grasp opportunities to cross-sell appropriately
• Serve as the day-to-day customers contact for any relevant issues on investment, insurance, other banking products and provide after sales service & support
• Identify and develop long-term customer relationship with existing and prospective customer
• Provide relevant and suitable products and services to meet customers’ financial needs in order to achieve business targets
• Address customer feedback / complaints professionally
• Assist the superiors in implementing the implementation in accordance with the unit development guidelines and policies

Requirements:

• Degree or above
• With qualifications in IIQE and HKSI will be preferred
• Sound knowledge and at least 4 years of relevant working experience in retail banking services and products, including but not limited to insurance and investment products
• With strong ability to cope with fast & dynamic pace, remarkable organizing & problem-solving techniques
• Customer-focused, independent, self-motivated and able to work under pressure
• Excellent interpersonal and communications skills with good command of English and Chinese in both verbal and written including Putonghua
• Proficient in PC applications, such as MS Office and Chinese inputs
• May required on-shift duty as needed
• Applicants with less experiences will be considered as Deputy / Assistant Personal Banking Manager

We offer competitive remuneration package and comprehensive fringe benefits including medical and life insurance, and different types of allowances to the right candidates. For details, please visit our website http://www.bochk.com

To apply: http://careers.pageuppeople.com/798/cw/en/job/498377?lApplicationSubSourceID=11232

Data collected would be used for recruitment purposes only. Applicants who do not hear from us within 8 weeks may consider their application unsuccessful and their data will be destroyed within 24 months of receipt.