Credit Card Business Manager

Leadingnation; Hong Kong; On-site; HKD 600,000 - 900,000; Full time

Benefits offered by this job

Competitive remuneration package

Comprehensive fringe benefits

Medical and life insurance

Job summary

A prominent banking institution in Hong Kong is seeking a Credit Card Business Manager to optimize the credit card business model and enhance customer experience. The ideal candidate will have at least 5 years of relevant experience, a Bachelor's degree, and be proficient in both English and Chinese. Strong communication skills and familiarity with credit card operations are essential for this role. The company offers a competitive remuneration package and comprehensive benefits.

Qualifications

• Minimum 5 years of relevant experience at AM level or above, preferably with experience in banking digitalization.
• Familiar with credit card products and business operations.
• Familiar with credit card products and business operations.
• Proficient in spoken and written Chinese (including Mandarin) and English.
• Strong communication and interpersonal skills.
• Competent in MS Office applications, including Word, Excel, PowerPoint etc.

Responsibilities

• Contribute and support to credit card business strategy implementation.
• Analyze data to identify areas of improvement.
• Monitor review to improve customer experience.
• Coordinate to ensure compliance with policies.
• Assist to formulate the annual work plan and expenditure budget

Skills

Strong communication and interpersonal skills

Proficient in spoken and written Chinese (including Mandarin) and English

Competent in MS Office applications

Education

Bachelor Degree or above

Tools

MS Office (Word, Excel, PowerPoint)

Job description

Job No.: 499850

Employment Type: Full time

Departments: Personal Banking Risk And Integrated Management Department

Job Functions: Business Development, Customer Services, Product Development & Management, Project Management, Quality Assurance

Responsibilities

• Contribute and support to credit card business strategy implementation. Optimize and digitalize the process of credit card products end to end business model to improve the online customer experience of credit card products
• Analyze qualitative and quantitative data from various sources to identify areas of improvement and coordinate with relevant units to streamline and optimize imperfect processes
• Monitor review to improve customer experience for credit card process
• Coordinate with various stakeholders to ensure policies and procedures implemented are compliant to group policies and regulatory requirement
• Assist to formulate the annual work plan and expenditure budget

Requirements

• Bachelor Degree or above
• Minimum 5 years of relevant experience at AM level or above, preferably with experience in banking digitalization
• Familiar with credit card products and business operations
• Proficient in spoken and written Chinese (including Mandarin) and English
• Strong communication and interpersonal skills
• Competent in MS Office applications, including Word, Excel, PowerPoint etc.

We offer competitive remuneration package and comprehensive fringe benefits including medical and life insurance, and different types of allowances to the right candidate. Interested parties, please submit your application online. For details, please visit our website http://www.bochk.com

To apply: https://careers.pageuppeople.com/798/cw/en/job/499726/credit-card-business-manager=11232

Data collected would be used for recruitment purposes only. It might also be disclosed to our subsidiaries or Associated Companies to process the information for appointment. Applicants who do not hear from us within 8 weeks may consider their application unsuccessful and their data will be destroyed within 12 months of receipt.