Personal Banking & Loan Growth Manager

Bank of China (Hong Kong) Limited; Hong Kong; On-site; HKD 180,000 - 300,000; Full time

Job summary

Bank of China (Hong Kong) Limited is seeking a full-time Personal Banking professional in Hong Kong to deliver outstanding customer service at the Contact Centre and handle online personal loan applications.

The role requires at least two years in retail banking or personal loans, strong English and Chinese communication, and proficiency in MS Office. On-shift duties may be required, with opportunities to cross-sell and meet business targets.

Qualifications

• Degree or above is preferred.
• At least 2 years of relevant working experience in retail banking services or personal loan products.
• Excellent interpersonal and communications skills with good command of English and Chinese.
• MS Office and Chinese inputs proficiency.
• May required on-shift duty as needed.

Responsibilities

• Deliver quality services and conduct outbound call to introduce personal loan at Contact Centre.
• Handle online personal loan related applications with prospective customers.
• Responsible for application follow up and credit assessment.
• Grasp opportunities to cross-sell appropriately.
• Identify customers’ financial needs to achieve business targets.
• Address customer feedback professionally.

Skills

Customer service

Communication

Bilingual English/Chinese

MS Office

Education

Bachelor degree

Tools

MS Office

Job description

Bank of China (Hong Kong) Limited is seeking a full-time Personal Banking professional in Hong Kong to deliver outstanding customer service at the Contact Centre and handle online personal loan applications.

The role requires at least two years in retail banking or personal loans, strong English and Chinese communication, and proficiency in MS Office. On-shift duties may be required, with opportunities to cross-sell and meet business targets.