Payments Support Specialist – Client Success

DJRecruit Asia; Hong Kong; On-site; HKD 201,000 - 246,000; Full time

Job summary

DJRecruit Asia is partnering with a payment technology company in Hong Kong seeking a Clients Support Assistant. You will deploy solutions, optimize support, and help accelerate business growth across channels.

Requirements include fresh graduates or candidates with 1 year in customer support, bilingual English and Cantonese, comfort with fast-paced environments, and a proactive, data-driven approach to resolve issues.

Qualifications

• Fresh graduates or candidates with 1 year of customer support experience.

Responsibilities

• Provide timely support to customers across phone, email, and live chat.
• Diagnose and troubleshoot technical or service-related issues.
• Document and synthesize product feedback and customer insights for internal teams.
• Collaborate with Operations to track and resolve complex tickets.
• Offer data-driven insights and strategic recommendations based on user feedback and industry trends.

Skills

Customer support

Bilingual English Cantonese

Troubleshooting

Fintech/payments awareness

Job description

DJRecruit Asia is partnering with a payment technology company in Hong Kong seeking a Clients Support Assistant. You will deploy solutions, optimize support, and help accelerate business growth across channels.

Requirements include fresh graduates or candidates with 1 year in customer support, bilingual English and Cantonese, comfort with fast-paced environments, and a proactive, data-driven approach to resolve issues.