Pastry Shop Sales Agent - Pop-Up & Guest Experience

Mandarin Oriental, Hong Kong; Hong Kong; On-site; HKD 190,000 - 234,000; Full time

Benefits offered by this job

Learning & Development

MOstay

Health & Wellness

Retirement Plans

Job summary

Mandarin Oriental, Hong Kong is seeking a Cake Shop Sales Agent to join our Cake Shop team at the hotel. Based in Central, you will sell pastry items in a professional and courteous manner, aiming to maximize revenue and guest satisfaction while delivering warm hospitality.

The ideal candidate holds a Diploma or above, has experience in catering or customer service, and is fluent in English and Cantonese (Mandarin a plus).

Qualifications

• Diploma or above.
• Experience in catering or customer service is an advantage.
• Initiative and good customer service skills.
• Passionate about pastry and food culture.
• Willing to learn and able to work under pressure.
• Fluent in English and Cantonese; Mandarin a plus.

Responsibilities

• Run daily operation of the pop-up store.
• Provide excellent and consistent customer service.
• Handle guest orders and enquiries professionally.
• Carry out stock taking before opening and after closing.
• Maintain cleanliness in working areas.
• Arrange pastry items in baskets with appealing presentation.
• Coordinate with Kitchen for special orders in advance.
• Record quantities of replenishment items.
• Handle ad hoc tasks as assigned.

Skills

Customer service

English fluency

Cantonese fluency

Education

Diploma or above

Job description

Mandarin Oriental, Hong Kong is seeking a Cake Shop Sales Agent to join our Cake Shop team at the hotel. Based in Central, you will sell pastry items in a professional and courteous manner, aiming to maximize revenue and guest satisfaction while delivering warm hospitality.

The ideal candidate holds a Diploma or above, has experience in catering or customer service, and is fluent in English and Cantonese (Mandarin a plus).