Part Time Customer Service Ambassador

HSBC; Hong Kong; On-site; HKD 83,000 - 124,000; Part time

Job summary

HSBC in Hong Kong seeks a Part Time Customer Service Ambassador to be the first point of contact for customers in branch settings. The role emphasizes efficient service delivery, resolving inquiries, and maintaining a welcoming, professional environment.

You will engage with customers in English and Cantonese, and assist speakers of Hindu, Urdu, and Nepali languages. The position supports the branch team to meet service targets and contribute to a positive customer journey.

Qualifications

• Minimum customer service experience preferred.
• Front office banking exposure is advantageous but not required.
• Fluency in English and Cantonese is required; additional languages appreciated.

Responsibilities

• Demonstrate efficiency and effectiveness with time.
• Deliver excellent customer service at the branch.
• Ask the right questions to assist business decisions and help detect financial crime.
• Serve as the first contact point for customers in a warm, caring manner.
• Bridge communication between branch staff and minority-language customers.
• Connect with customers who speak multiple languages and assist their needs.
• Understand customer needs and direct them to the right area of the branch.
• Establish rapport, handle requests and inquiries skillfully.
• Address dissatisfaction and minimize complaints.
• Share information about new services and branches welcoming Hindu, Urdu, and Nepali speakers.
• Provide support to Customer Service Manager as required.
• Perform other branch operational duties after banking hours.
• Assist team members to keep the team on track.
• Help manage the bank hall environment and queue performance.
• Identify ways to improve counter service and queue management.
• Understand and apply bank policies and procedures.
• Identify and escalate risks and issues promptly.

Skills

Customer service

Time management

Communication skills

Teamwork

Attention to detail

Adaptability

Fluent English

Fluent Cantonese

Urdu

Nepali

Education

Diploma or equivalent

Job description

We are currently seeking a high calibre professional to join our team as a Part Time Customer Service Ambassador

In this role you will:

• To demonstrate the ability to be efficient and effective with time
• To deliver excellent level of customer service at branch
• To ask the right questions for every business decision and help detect, deter and protect against financial crime
• To act as the first contact point of customers in a warm and caring manner to ensure their journey with HSBC is highly satisfied
• Act as a bridge between branch staff and customers from the ethnic minority community
• Be able to connect with customers who may speak one or more different languages (e.g. Urdu, Nepali, etc.) and help them with their needs
• To understand customers’ needs and direct them to the right area of the branch to ensure their needs are fulfilled during their visits
• To establish good rapport and relationship with customers, handle their requests and enquiries skillfully
• To address customers’ dissatisfaction and minimize further complaints
• Share with the community about our new services and branches welcoming Hindu, Urdu, and Nepali speakers
• To provide support to Customer Service Manager as and when required
• To perform other branch operational duties as assigned after banking hours
• To assist other team members to accomplish their works and keep the team on track
• To actively assist in managing the bank hall environment to ensure efficient, customer-friendly and professional delivery of platform service according to the service attributes like Branch iNPS and Queue Performance
• To identify ways to improve counter service / queue management
• To understand and apply Bank policies and procedures in place
• To identify and escal risks and issues promptly

To be successful you will need:

• Clear commitment to supporting the ethnic minority community and/or volunteer work preferred
• Previous customer service experience is highly recommended
• Front office retail banking experience would be advantageous, but not required
• Interested in learning more about the inner workings of the banking industry
• Strong interpersonal and teamwork skills
• Detail oriented, patient, positive and adaptable
• Fluent in English and/or Cantonese a must
• Fluent in Hindu, Urdu, and/or Nepali

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More Job Information

Job Function

• 銀行 金融服務 - 顧客服務 關係管理

Employment Term

• 短期

Education

• 文憑或相等程度