Customer Service Ambassador

Standard Chartered Bank

Hong Kong

On-site

HKD 180,000 - 300,000

Full time

4 days ago

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Job summary

Standard Chartered Bank in Kwun Tong, Hong Kong is seeking a Customer Service Ambassador to provide outstanding service at our branch counters while promoting up-selling and cross-selling of banking products. You will handle deposits and withdrawals and build strong relationships with current and potential customers.

In this role you will support the Senior Branch Operations & Service Manager to meet targets, oversee daily operations, ensure high-quality service, and maintain accurate ledger

Qualifications

AML policies and procedures awareness.
Engages customers with professional service.
Understands customer requirements and expectations.
Prior teller experience is preferred.
Fluent in English and Cantonese.

Responsibilities

Deliver exceptional service while promoting up-selling and cross-selling of banking products at branches.
Assist Senior Branch Operations & Service Manager to achieve/exceed targets and oversee daily operations.
Ensure accurate cash handling and posting to the on-line cash book.
Post general ledger entries and balance branch books.
Comply with AML procedures and report suspicious activity.
Update customer records in the system and maintain branch filing.

Skills

AML policies

Customer engagement

Requirements understanding

Experienced teller

English & Cantonese

Job description

Job summary

As a Customer Service Ambassador, you will provide outstanding customer service while skilfully promoting the up-selling and cross-selling of financial products and services to customers during their visits to our branches. You will oversee deposit and withdrawal transactions, present a range of banking services at the counters, and cultivate a warm relationship with both current and potential customers.

Key Responsibilities

To deliver exceptional services while facilitating the up-selling and cross-selling of financial products and services to customers engaging in transactions at our branches.
To assist the Senior Branch Operations & Service Manager to:
- Achieve / exceed the business targets set.
- Control and administer the daily operations of the Branch / Priority Banking Centre.
- Ensure that efficient and high quality services are delivered to customers
To generate business through cross selling banking products to customers transacting at counters.
To ensure that the highest standard of service is provided to customers at all times.
To ensure that cash in the teller’s cash till is balanced to on-line cash book and all the customer transactions are correctly posted.
To post all general ledger entries and ensure the books of the branch are balanced.
To update customers record to computer system and assist in general filing of bank record at branch.
To comply with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer and line manager.
To bring to the attention of the Senior Branch Operations & Service Manager any problems encountered together with any recommended solutions.