Part-Time Counter Service Officer – Leading Financial Institution

PFCC Group Limited; Hong Kong; On-site; HKD 83,000 - 124,000; Part time

Job summary

PFCC Group Limited is seeking a Part-Time Counter Service Officer to support branch operations and deliver quality, customer-focused banking services. This role suits someone with banking counter or customer-facing experience who enjoys interacting with clients in a professional environment.

You will handle counter transactions, understand customer needs, and refer suitable banking services, while upholding policies and delivering accurate, friendly service.

Qualifications

• Banking counter or branch banking experience preferred.
• Secondary School education or above.
• Able to commit to a minimum of 40 working hours per month.
• Available to work on Saturdays.

Responsibilities

• Handle counter transactions accurately and efficiently while providing friendly, professional service.
• Understand customers' needs and recommend relevant banking services or make appropriate referrals.
• Support daily branch operations and ensure all activities are carried out in accordance with relevant policies and procedures.
• Maintain a high standard of customer service, professionalism and accuracy at all times.

Skills

Customer service

Interpersonal skills

Communication skills

Education

Secondary School education or above

Job description

Part-Time Counter Service Officer role supporting branch operations and providing quality, customer-focused banking services. This role is ideal for candidates with banking counter, branch banking or customer-facing banking experience who enjoy interacting with customers in a professional environment.

Key responsibilities

• Handle counter transactions accurately and efficiently while providing friendly, professional service.
• Understand customers' needs and recommend relevant banking services or make appropriate referrals.
• Support daily branch operations and ensure all activities are carried out in accordance with relevant policies and procedures.
• Maintain a high standard of customer service, professionalism and accuracy at all times.

About you

• Customer-focused with a strong commitment to delivering quality service.
• Responsible, attentive to detail and willing to learn.
• Positive attitude with good interpersonal and communication skills.
• Comfortable working in a customer-facing branch environment.
• Proficient in English and Chinese; Putonghua is an advantage.
• Banking counter or branch banking experience is highly preferred.
• Secondary School education or above.
• Previous experience in banking counter services or a similar customer-facing banking role is preferred.
• Able to commit to a minimum of 40 working hours per month.
• Available to work on Saturdays.

About us

We partner with the world's most sophisticated financial institutions to unlock sustainable value. By merging operational excellence with the power of AI and digital transformation, we ensure our clients are equipped to lead, not just keep pace. Bridging the Gap between Vision and Technical Mastery, we believe that even the most advanced strategy is only as powerful as the people executing it. That is why we specialize in identifying and placing high-calibre technical talent within the world's premier financial ecosystems. Whether it's securing mission-critical infrastructure or driving global digital shifts, we connect elite IT professionals with opportunities at global financial leaders.