Part-Time Banking Counter Specialist – Customer‑Focused Service

PFCC Group Limited; Hong Kong; On-site; HKD 83,000 - 124,000; Part time

Job summary

PFCC Group Limited is seeking a Part-Time Counter Service Officer to support branch operations and deliver quality, customer-focused banking services. This role suits someone with banking counter or customer-facing experience who enjoys interacting with clients in a professional environment.

You will handle counter transactions, understand customer needs, and refer suitable banking services, while upholding policies and delivering accurate, friendly service.

Qualifications

• Banking counter or branch banking experience preferred.
• Secondary School education or above.
• Able to commit to a minimum of 40 working hours per month.
• Available to work on Saturdays.

Responsibilities

• Handle counter transactions accurately and efficiently while providing friendly, professional service.
• Understand customers' needs and recommend relevant banking services or make appropriate referrals.
• Support daily branch operations and ensure all activities are carried out in accordance with relevant policies and procedures.
• Maintain a high standard of customer service, professionalism and accuracy at all times.

Skills

Customer service

Interpersonal skills

Communication skills

Education

Secondary School education or above

Job description

PFCC Group Limited is seeking a Part-Time Counter Service Officer to support branch operations and deliver quality, customer-focused banking services. This role suits someone with banking counter or customer-facing experience who enjoys interacting with clients in a professional environment.

You will handle counter transactions, understand customer needs, and refer suitable banking services, while upholding policies and delivering accurate, friendly service.