Operations Transformation Lead

BOC Group Life Assurance Company Limited; Hong Kong; On-site; HKD 420,000 - 660,000; Full time

Job summary

BOC Group Life Assurance Company Limited is seeking a core team member of the special task force to drive a strategic transformation program aimed at improving life operations efficiency and supporting future growth.

The role involves collaborating with team leads, driving cross-functional cooperation, leveraging technology to enhance efficiency and customer experience, analyzing systems, documenting requirements, and developing testing strategies including UAT; a secondment contract role in

Qualifications

• Degree holder in relevant disciplines (Business Studies, Information System, Insurance).
• 5+ years in underwriting/claims/policy administration or system testing (UAT) with transformational project experience.
• Strong analytical and problem-solving skills.
• Excellent interpersonal and communication skills.
• Proficient in MS Word, Excel & PowerPoint; SQL and MS Visio are a plus.
• Fluent in English and Chinese (Cantonese & Mandarin).
• This is a secondment contract role.
• Candidates with less experience will be considered for Senior Officer level.

Responsibilities

• Working with team leads on developing, implementing and monitoring operation transformation projects aligned with the company long term strategy.
• Driving cross-functional collaboration across the departments to achieve project objectives.
• Leveraging technology to enhance operational efficiency and customer experience.
• Conducting analysis on systems and processes, gathering and documenting the requirements for improvement areas.
• Developing testing strategy and performing User Acceptance Test (UAT).

Skills

Analytical skills

Problem solving

Interpersonal skills

Communication skills

English & Chinese communication

Education

Degree in Business Studies / Information System / Insurance

Tools

MS Word

Excel

PowerPoint

SQL

MS Visio

Job description

BOC Group Life Assurance Company Limited is seeking a core team member of the special task force to drive a strategic transformation program aimed at improving life operations efficiency and supporting future growth.

The role involves collaborating with team leads, driving cross-functional cooperation, leveraging technology to enhance efficiency and customer experience, analyzing systems, documenting requirements, and developing testing strategies including UAT; a secondment contract role in