Contract Assistant Manager (Operations Transformation) (BA + UAT focus)

BOC Group Life Assurance Company Limited; Hong Kong; On-site; HKD 420,000 - 660,000; Full time

Job summary

BOC Group Life Assurance Company Limited is seeking a core team member of the special task force to drive a strategic transformation program aimed at improving life operations efficiency and supporting future growth.

The role involves collaborating with team leads, driving cross-functional cooperation, leveraging technology to enhance efficiency and customer experience, analyzing systems, documenting requirements, and developing testing strategies including UAT; a secondment contract role in

Qualifications

• Degree holder in relevant disciplines (Business Studies, Information System, Insurance).
• 5+ years in underwriting/claims/policy administration or system testing (UAT) with transformational project experience.
• Strong analytical and problem-solving skills.
• Excellent interpersonal and communication skills.
• Proficient in MS Word, Excel & PowerPoint; SQL and MS Visio are a plus.
• Fluent in English and Chinese (Cantonese & Mandarin).
• This is a secondment contract role.
• Candidates with less experience will be considered for Senior Officer level.

Responsibilities

• Working with team leads on developing, implementing and monitoring operation transformation projects aligned with the company long term strategy.
• Driving cross-functional collaboration across the departments to achieve project objectives.
• Leveraging technology to enhance operational efficiency and customer experience.
• Conducting analysis on systems and processes, gathering and documenting the requirements for improvement areas.
• Developing testing strategy and performing User Acceptance Test (UAT).

Skills

Analytical skills

Problem solving

Interpersonal skills

Communication skills

English & Chinese communication

Education

Degree in Business Studies / Information System / Insurance

Tools

MS Word

Excel

PowerPoint

SQL

MS Visio

Job description

Being as one of the core team members of the special task force, the incumbent will be implementing strategic transformation program to improve the life operation efficiency in supporting the future growth of the company. The incumbent will be responsible for:

• working with the team leads on developing, implementing and monitoring operation transformation projects aligned with the company long term strategy
• driving cross-functional collaboration across the departments to achieve project objectives
• leveraging technology to enhance operational efficiency and customer experience
• conducting analysis on systems and processes, gathering and documenting the requirements for improvement areas
• developing testing strategy and performing User Acceptance Test

Job Requirements:

• Degree holder with major in Business Studies, Information System, Insurance or relevant disciplines
• 5 years or above working experience in underwriting/claims/policy administration or system testing (UAT) with transformational project experience
• Strong analytical and problem‑solving skills
• Excellent interpersonal and communication skills
• Familiar with MS Word, Excel & PowerPoint. Proficiency in using SQL and MS Visio will be an advantage
• Proficient in spoken & written English & Chinese (Cantonese & Mandarin)
• This is a secondment contract role

Candidates with less experience will be considered for Senior Officer level.