Operations Support Officer

Transaction Technologies Limited; Hong Kong; On-site; HKD 180,000 - 300,000; Full time

Job summary

Tx Tech is seeking an Operations Support Officer in Hong Kong to provide daily phone support for banks and brokerage firms, and to handle routine operational tasks and system monitoring. The role includes maintenance, client operation support, and proactive follow-up on production issues with root cause analysis and corrective actions.

The successful candidate will work in a fast-paced environment, be self-motivated, and demonstrate strong English, Mandarin, and Cantonese communication.

Qualifications

• Higher Diploma or above in Business, Finance, Information Technology, or related disciplines is preferred.
• Experience in banking or financial operation/system support is advantageous.
• Self-motivated, reliable, and able to work independently in a fast-paced environment.
• Good interpersonal and communication skills with professional telephone manner and responsiveness to client enquiries.
• Good command of written and spoken English, Mandarin, and Cantonese.
• Fresh graduate is also considered.

Responsibilities

• Provide daily phone support and handle enquiries from banks and brokerage firms.
• Perform daily operational tasks and system monitoring to ensure smooth operations.
• Handle ongoing system maintenance and provide client operation support.
• Follow up on production issues, including root cause analysis and implementation of remedial and corrective actions.
• Assist with ad-hoc tasks as assigned by the supervisor.
• Shift work may be required depending on operational needs.

Skills

English

Mandarin

Cantonese

Communication skills

Education

Higher Diploma or above in Business/Finance/IT

Job description

Working hours : from 9:30 to 18:30 with 1.5 lunch hours ( Mon – Fri )

Responsibilities

Provide daily phone support and handle enquiries from banks and brokerage firms.

Perform daily operational tasks and system monitoring to ensure smooth operations.

Handle ongoing system maintenance and provide client operation support.

Follow up on production issues, including root cause analysis and implementation of remedial and corrective actions.

Assist with ad-hoc tasks as assigned by the supervisor.

Shift work may be required depending on operational needs.

Requirements

Higher Diploma or above in Business, Finance, Information Technology, or related disciplines is preferred.

Experience in banking or financial operation/system support has preferable advantage.

Self-motivated, reliable, and able to work independently in a fast-paced environment.

Positive working attitude with a strong willingness to learn industry knowledge and achieve results.

Good interpersonal and communication skills, with professional telephone manner and responsiveness to client enquiries.

Good command of written and spoken English, Mandarin, and Cantonese.

Fresh graduate is also considered.

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Your application will include the following questions:

• Which of the following statements best describes your right to work in Hong Kong?
• What's your expected monthly basic salary?
• How many years' experience do you have as an Operations Support Officer?
• What is your highest level of education?