Operations Quality Assurance & Controls Lead

Well Link Life Insurance Company Limited; Hong Kong; On-site; HKD 700,000 - 1,000,000; Full time

Job summary

Well Link Financial Group in Hong Kong seeks an Operations Quality Assurance & Control Manager to coordinate compliance, internal audit, and risk management reviews, ensuring timely action plans and sustained remediation.

You will oversee reporting, identify risks, and work with Operations to align controls with the group risk framework, while designing policies and value-added quality assurance measures.

Qualifications

• University degree with 5+ years of relevant experience.
• Good understanding of regulatory requirements on AML / CFT, CRS/FATCA, IA guidelines, etc.
• Strong interpersonal and communication skills; analytical mindset.

Responsibilities

• Coordinate internal and external reviews (compliance, internal audit, risk management) to ensure timely remedial actions.
• Coordinate with Compliance and Risk Management to prepare regular/ad hoc reports.
• Identify risk and control items and ensure controls align with Group risk framework.
• Assess Loss and Fraud incident reports to identify root causes and remediation measures.
• Prepare regular MIS reports to risk and compliance.
• Review operations manuals to ensure controls are in place.
• Participate in regulatory projects and update guidelines/procedures.
• Assist in designing and implementing policies and quality assurance mechanisms.
• Provide recommendations to improve control environment and operational efficiency.

Skills

Regulatory knowledge

AML / CFT knowledge

Communication skills

Bilingual English/Chinese

Education

University degree

Job description

Well Link Financial Group in Hong Kong seeks an Operations Quality Assurance & Control Manager to coordinate compliance, internal audit, and risk management reviews, ensuring timely action plans and sustained remediation.

You will oversee reporting, identify risks, and work with Operations to align controls with the group risk framework, while designing policies and value-added quality assurance measures.