Operations & Payments Coordinator

HTK; Hong Kong; On-site; HKD 180,000 - 240,000; Full time

Job summary

HTK is seeking an Administrative Executive to provide administrative and operational support to the Service Centre and Contact Centre. The role focuses on payment processing, operational reporting, documentation management and coordination with internal stakeholders to ensure smooth day-to-day operations and compliance with established procedures.

Key responsibilities include processing payments, preparing and analyzing attendance and productivity reports, maintaining staff documentation, and

Qualifications

• Diploma or above in Business Administration, Management or a related discipline.
• 2-3 years of relevant experience in administration, operations support or a similar role is preferred.
• Proficient in Microsoft Office applications, particularly Excel, Word and PowerPoint.
• Strong numerical sense, analytical skills and attention to detail with a high level of accuracy.
• Well-organized and able to manage multiple tasks, prioritize workloads and meet deadlines.
• Good interpersonal, communication and stakeholder coordination skills.
• Able to work independently while collaborating effectively with different stakeholders.
• Good command of written and spoken English and Chinese.

Responsibilities

• Process, verify and follow up on Service Centre and Contact Centre payments accurately and within the required timelines, ensuring compliance with internal controls and procedures.
• Prepare, consolidate and analyze attendance, productivity and operational reports to support business monitoring and decision-making.
• Ensure all staff‑related administrative arrangements, including workspace setup and equipment allocation are completed accurately and in a timely manner.
• Maintain accurate documentation, records and filing systems to support operational efficiency, compliance and audit readiness.
• Monitor outstanding administrative matters and coordinate with relevant internal stakeholders to ensure timely completion and resolution.
• Coordinate and liaise with internal departments, including Finance, HR and Operations, to ensure smooth administrative support and effective communication.
• Perform other ad hoc duties and assignments as required.

Skills

Numerical skills

Analytical ability

Attention to detail

Time management

Communication skills

Stakeholder coordination

Independent working

Education

Diploma or above in Business Administration/Management or related discipline

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Job description

HTK is seeking an Administrative Executive to provide administrative and operational support to the Service Centre and Contact Centre. The role focuses on payment processing, operational reporting, documentation management and coordination with internal stakeholders to ensure smooth day-to-day operations and compliance with established procedures.

Key responsibilities include processing payments, preparing and analyzing attendance and productivity reports, maintaining staff documentation, and