Administrative Executive

PCCW; Hong Kong; On-site; HKD 180,000 - 240,000; Full time

Job summary

PCCW in Hong Kong is seeking an Administrative Executive to provide administrative and operational support to the Service Centre and Contact Centre. You will handle payments, reporting, documentation, and coordination with internal teams to ensure smooth day-to-day operations.

The role requires attention to detail, strong numeracy, and the ability to manage multiple tasks while communicating effectively in English and Chinese.

Qualifications

• Diploma or above in Business Administration or related discipline.
• 2-3 years of relevant administration/operations experience preferred.
• Proficient in Microsoft Office, especially Excel, Word and PowerPoint.
• Strong numerical sense, analytical skills and high accuracy.
• Well-organised with ability to multitask and meet deadlines.
• Good interpersonal, communication and stakeholder coordination skills.
• Good command of written and spoken English and Chinese.

Responsibilities

• Process, verify and follow up on Service Centre and Contact Centre payments accurately and within timelines.
• Prepare, consolidate and analyze attendance, productivity and operational reports.
• Ensure staff administrative arrangements and workspace/equipment setup are accurate and timely.
• Maintain accurate documentation, records and filing systems.
• Monitor outstanding administrative matters and coordinate with internal stakeholders for timely resolution.
• Coordinate with Finance, HR and Operations to ensure smooth administrative support.
• Perform other ad hoc duties as required.

Skills

Numerical sense

Analytical skills

Attention to detail

Organizational skills

Stakeholder coordination

Communication skills

Bilingual English/Chinese

Independent worker

Education

Diploma or above in Business Administration

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Job description

Administrative Executive

This role is responsible for providing administrative and operational support to the Service Centre and Contact Centre. The role focuses on payment processing, operational reporting, documentation management and coordination with internal stakeholders to ensure smooth day-to-day operations and compliance with established procedures.

Key Responsibilities

• Process, verify and follow up on Service Centre and Contact Centre payments accurately and within the required timelines, ensuring compliance with internal controls and procedures.
• Prepare, consolidate and analyze attendance, productivity and operational reports to support business monitoring and decision‑making.
• Ensure all staff‑related administrative arrangements, including workspace setup and equipment allocation are completed accurately and in a timely manner.
• Maintain accurate documentation, records and filing systems to support operational efficiency, compliance and audit readiness.
• Monitor outstanding administrative matters and coordinate with relevant internal stakeholders to ensure timely completion and resolution.
• Coordinate and liaise with internal departments, including Finance, HR and Operations, to ensure smooth administrative support and effective communication.
• Perform other ad hoc duties and assignments as required.

Job Requirements

• Diploma or above in Business Administration, Management or a related discipline.
• 2-3 years of relevant experience in administration, operations support or a similar role is preferred.
• Proficient in Microsoft Office applications, particularly Excel, Word and PowerPoint.
• Strong numerical sense, analytical skills and attention to detail with a high level of accuracy.
• Well‑organized and able to manage multiple tasks, prioritize workloads and meet deadlines.
• Good interpersonal, communication and stakeholder coordination skills.
• Able to work independently while collaborating effectively with different stakeholders.
• Good command of written and spoken English and Chinese.