Payments & Operations Administrative Specialist

PCCW; Hong Kong; On-site; HKD 180,000 - 240,000; Full time

Job summary

PCCW in Hong Kong is seeking an Administrative Executive to provide administrative and operational support to the Service Centre and Contact Centre. You will handle payments, reporting, documentation, and coordination with internal teams to ensure smooth day-to-day operations.

The role requires attention to detail, strong numeracy, and the ability to manage multiple tasks while communicating effectively in English and Chinese.

Qualifications

• Diploma or above in Business Administration or related discipline.
• 2-3 years of relevant administration/operations experience preferred.
• Proficient in Microsoft Office, especially Excel, Word and PowerPoint.
• Strong numerical sense, analytical skills and high accuracy.
• Well-organised with ability to multitask and meet deadlines.
• Good interpersonal, communication and stakeholder coordination skills.
• Good command of written and spoken English and Chinese.

Responsibilities

• Process, verify and follow up on Service Centre and Contact Centre payments accurately and within timelines.
• Prepare, consolidate and analyze attendance, productivity and operational reports.
• Ensure staff administrative arrangements and workspace/equipment setup are accurate and timely.
• Maintain accurate documentation, records and filing systems.
• Monitor outstanding administrative matters and coordinate with internal stakeholders for timely resolution.
• Coordinate with Finance, HR and Operations to ensure smooth administrative support.
• Perform other ad hoc duties as required.

Skills

Numerical sense

Analytical skills

Attention to detail

Organizational skills

Stakeholder coordination

Communication skills

Bilingual English/Chinese

Independent worker

Education

Diploma or above in Business Administration

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Job description

PCCW in Hong Kong is seeking an Administrative Executive to provide administrative and operational support to the Service Centre and Contact Centre. You will handle payments, reporting, documentation, and coordination with internal teams to ensure smooth day-to-day operations.

The role requires attention to detail, strong numeracy, and the ability to manage multiple tasks while communicating effectively in English and Chinese.