Operations Manager - Fulfillment Warehousing

The Peninsular and Oriental Steam Navigation Company; Hong Kong; On-site; HKD 900,000 - 1,300,000; Full time

Job summary

DP World in Hong Kong seeks an experienced Manager – Operations for its Western Suburbs Contract Logistics team to coordinate distribution and transport activities for warehousing and customer products. You will lead operational teams to deliver productivity, safety and customer service outcomes while managing resources and costs.

This permanent full-time role involves Monday–Friday work with occasional weekend shifts during peak periods to support operations and customer requirements.

Qualifications

• 10+ years in a 3PL fulfilment warehousing environment in a management/leadership role.
• Extensive people leadership experience and ability to engage teams and drive culture.
• Solid knowledge of warehousing and logistics, and experience with WMS.
• Strong WHS understanding and commitment to safe work practices.
• Proven problem-solving and stakeholder management skills.
• Tertiary qualifications in Logistics, Warehousing or Supply Chain preferred.

Responsibilities

• Lead and manage daily operations to meet productivity, throughput, and service targets.
• Manage workforce productivity, labour costs and equipment running costs within budget.
• Provide leadership, coaching and performance management for direct reports.
• Ensure compliance with Health, Safety, Security and Environment policies and site requirements.
• Build strong relationships with customers and internal stakeholders to meet SLAs.
• Drive continuous improvement across processes and warehousing practices.

Skills

People leadership

WMS knowledge

WHS compliance

Process improvement

Stakeholder management

Education

Logistics / Supply Chain degree

Job description

Job Purpose

We are currently seeking an experienced Manager – Operations to join our Contract Logistics team, based in Western Suburbs. In this key leadership role, you will manage the profitable and timely coordination of distribution and transport activities for warehousing and customer products. You will lead operational teams to deliver strong productivity, customer service and safety outcomes while managing resources, labour and equipment costs in line with business requirements.

This is a permanent full-time position, working Monday to Friday, with occasional weekend work required during peak periods to support operational needs.

Key Accountabilities

• Lead and manage daily operations to meet productivity, volume throughput, service level and operational performance targets.
• Manage workforce productivity, labour costs, equipment running costs, resource allocation and leave to ensure operations remain efficient and within budget.
• Provide leadership, coaching and performance management for direct reports, while fostering employee engagement and a positive, high-performing workplace culture.
• Ensure compliance with company Health, Safety, Security and Environment policies, procedures, legislation and site requirements, including hazard, incident and corrective action management.
• Build strong relationships with customers and internal stakeholders, ensuring operational requests are prioritised, resolved promptly and delivered in line with customer requirements and SLAs.
• Drive continuous improvement across operational processes, warehousing practices, team capability and customer service outcomes.

Qualifications, Skills and Experience

• Minimum 10 years’ experience in a 3PL fulfilment warehousing environment in a management or leadership role.
• Extensive people leadership experience with a demonstrated ability to engage teams, develop culture and drive process improvement; Yellow Belt experience is desirable.
• Sound understanding of warehousing and logistics practices, including strong knowledge of WMS and the ability to support and train employees in its use.
• Strong knowledge of WHS requirements and obligations, with a demonstrated commitment to safe work practices.
• Proven problem-solving, communication and stakeholder management skills, with the ability to build effective relationships at all levels.
• Tertiary qualifications in Logistics, Warehousing or Supply Chain are preferred.

About DP World

DP World is reshaping the future of global trade to improve lives everywhere. Operating across six continents with a team of over 125,000 employees, we combine global infrastructure and local expertise to deliver seamless supply chain solutions. From Ports and Terminals to Marine Services, Logistics and Technology, we leverage innovation to create better ways to trade, minimising disruptions from the factory floor to the customer’s door.

In Asia Pacific, DP World employs over 15,000 people across 22 geographies. We operate 17 ports and terminals, complemented by a comprehensive suite of end-to-end supply chain solutions - to connect the region to the rest of the world.

WE MAKE TRADE FLOW
TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.