Operations Manager

JLL; Hong Kong; On-site; HKD 600,000 - 900,000; Full time

Job summary

JLL Hong Kong is seeking an Operations Manager to lead the Hong Kong Operations team, ensuring high-quality, compliant, and efficient delivery of data center services in line with client standards and SLAs. This role mainly manages the vendors and serves as the primary point of accountability for operational performance, resource planning, vendor coordination, and client satisfaction.

You will manage server room operations, oversee capacity planning, change control, and SOP development.

Qualifications

• Bachelor's degree in Computer Science, IT, Engineering or related field.
• 5+ years data center/server room ops experience with 2+ years supervisory.
• Strong knowledge of data center infrastructure, power and cooling.
• Familiarity with ISO/TIA-942 and security/environmental controls.

Responsibilities

• Lead and manage server room operations with monitoring, maintenance and incident resolution.
• Oversee capacity planning for power, cooling, rack space and network port utilization.
• Review and approve change requests, permits and IT hardware documentation.
• Manage vendor relationships and ensure delivery meets standards and contracts.
• Enforce security protocols and environmental controls across sites.
• Maintain accurate hardware, software and network inventories.
• Develop, review and improve SOPs for server room activities.
• Ensure adherence to client policies and regulatory requirements.
• Lead disaster recovery planning, testing and execution.

Skills

Leadership

Vendor management

Incident handling

SOP development

ISO compliance

Project management

Cabling standards

Education

Bachelor's degree in CS/IT/Engineering

Tools

ServiceNow

Patch Manager

Fluke Networks

VIAVI

Job description

Position Overview

The Operations Manager manage the Hong Kong Operations team, ensuring high-quality, compliant, and efficient delivery of data center and server room services in alignment with client standards, SLAs, and business objectives. This role mainly managers the vendors and serves as the primary point of accountability for operational performance, resource planning, vendor coordination, and client satisfaction.

What this job involves:

• Lead and manage the server room operations with consistent execution, including monitoring, maintenance, troubleshooting, and incident resolution for IT infrastructure (servers, network equipment, power, cooling, etc.).


• Oversee capacity planning for server rooms—tracking and forecasting power, cooling, rack space, loading, and network port utilization to support current and future needs. Collaborate with IT and facilities teams to optimize layout and resource allocation.


• Review, validate and approve all change requests, permits, and documentation related to IT hardware work including installation, decommissioning, migrations, refreshes, and any other works that may have potential impact.


• Manage relationships with vendors and third-party service providers; approve work schedules, supervise on-site activities, and ensure deliverables meet client standards and contractual obligations.


• Maintain strict compliance with physical security protocols and environmental controls (temperature, humidity, power redundancy) in all server room facilities.


• Ensure accurate and up-to-date inventory records of hardware, software, and network components using designated tools (e.g., Patch Manager).


• Drive the development, review, and continuous improvement of standard operating procedures (SOPs) for all server room activities.


• Enforce adherence to client policies, industry best practices (e.g., ISO, TIA-942), and regulatory requirements governing data center operations.


• Lead participation in disaster recovery planning, testing, and execution to ensure client business continuity.


• Collaborate closely with regional IT, facilities, and client teams to align operations with broader technical and strategic goals.


• Stay current with emerging data center technologies, trends, and operational efficiencies to enhance service delivery.

Required Skills and Experience:

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.


• Minimum 5 years of experience in data center or server room operations, with at least 2 years in a supervisory or team lead capacity.


• Demonstrated expertise in data center infrastructure, including power, cooling, cabling standards, and hardware lifecycle management.


• In-depth knowledge of cabling standard and cable management in data center.


• Knowledge in using all standard cable testers used in data centers (e.g., Fluke Networks, VIAVI , or comparable tools) to verify and certify copper and fiber cabling integrity.


• Strong knowledge of building services engineering and facility management principles.


• Strong troubleshooting and incident handling skills and ability to follow technical procedures accurately.


• Experience with ServiceNow or similar ticketing systems is highly desirable.


• Proven ability to manage vendors, incidents, and cross-functional projects under tight deadlines.


• Excellent leadership, communication, and stakeholder management skills.


• Professional certifications such as CDCP, CDCS, CCNA, MCSE, or PMP are highly desirable.


• Ability to work collaboratively across local and regional teams and with external vendors.


• Fluent Cantonese, English and Mandarin skills are mandatory.

This role is part of the APAC Operations team and reports to the APAC Engineering Operations Leadership, and may require occasional travel within Asia. The Operations Manager is accountable for team performance, client satisfaction, and operational excellence across all managed sites in Hong Kong.