Operations Lead: Process Improvement & Customer Success

PFH Fintech Ltd.; Hong Kong; On-site; HKD 220,000 - 360,000; Full time

Job summary

PFH Fintech Ltd. in Hong Kong is seeking an Operations Associate to support daily activities, ensuring smooth, accurate processing and seamless coordination across all front-to-back office tasks.

You will build and maintain strong relationships with existing and potential customers, review and implement operational procedures to improve service quality, and monitor workflows to ensure timely delivery. The role requires a Bachelor’s degree, a minimum of two years’ relevant experience in financial

Qualifications

• Bachelor's degree in any discipline.
• 2+ years of operational experience, preferably in financial services.
• Proactive, positive, self-motivated, and able to work independently.
• Strong interpersonal and communication skills.
• Excellent organizational and problem-solving abilities.
• Familiarity with internal controls and regulatory requirements is a plus.
• Fluent in English and Chinese (spoken & written).

Responsibilities

• Handle daily operational activities to ensure smooth processing.
• Build and maintain relationships with customers.
• Review and implement procedures to improve service quality and efficiency.
• Monitor operations to ensure timely delivery of services.
• Assist in resolving operational issues and customer inquiries promptly.
• Prepare regular operational reports and support departmental projects.

Skills

Interpersonal skills

Communication skills

People management

Organizational skills

Problem-solving

Attention to detail

Education

Bachelor's degree

Job description

PFH Fintech Ltd. in Hong Kong is seeking an Operations Associate to support daily activities, ensuring smooth, accurate processing and seamless coordination across all front-to-back office tasks.

You will build and maintain strong relationships with existing and potential customers, review and implement operational procedures to improve service quality, and monitor workflows to ensure timely delivery. The role requires a Bachelor’s degree, a minimum of two years’ relevant experience in financial