Fintech Operations Lead — Growth & Merchant Partnerships

Zero Finance Hong Kong Limited; Hong Kong; On-site; HKD 320,000 - 520,000; Full time

Benefits offered by this job

Discretionary bonus

Medical plan

Office in Sheung Wan

Snacks and employee perks

Job summary

Zero Finance Hong Kong Limited in Hong Kong seeks an ambitious Operations Manager to drive merchant acquisition and oversee sales operations within a fast-growing fintech environment.

You will collaborate with payment and product teams to optimize solutions, lead campaigns, ensure COB/KYC/AML compliance, and report on sales performance. Proficiency in English and Mandarin is required; office located in Sheung Wan, Hong Kong.

Qualifications

• Approximately 2–5 years of relevant payment / finance experience, preferably with a fast growing fintech startup / payment service / B2B SaaS platform.
• Highly motivated problem solver able to identify issues and provide solutions in a fast paced environment.
• Proficient in English and Chinese including Mandarin, with strong knowledge of MS Office applications, WhatsApp, Outlook etc communication tools.
• Independent, self-initiative and good interpersonal skills.

Responsibilities

• Drive merchant acquisition and growth: Proactively identify, target, and acquire new merchants/partners while managing positive relationships with external payment partner networks for deeper partnership opportunities and smooth delivery of operations.
• Drive operational excellence in sales operations, identify areas for improvement in operating procedure simplification, streamlining, and standardization
• Lead merchant campaign in a cost- and time-efficient manner to perform merchant training and onboarding under compliance guideline to fulfil requirement of COB/ Client Due Diligence/KYC checking/AML screening.
• Stay market-ahead: Keep up with the latest industry trends, best practices, and regulatory developments in the payment sector to provide actionable process and system recommendations.
• Assist in the coordination and execution of sales campaigns, promotions, and incentive programs to drive sales productivity and achieve targets
• Work closely with our product and marketing teams to optimize our payment solutions for the market
• Provide regular reports and updates on sales pipeline and performance
• Handle special projects and ad-hoc incoming requests

Skills

payment / finance experience

English and Chinese (Mandarin)

MS Office / communication tools

independent / initiative

Tools

MS Office

WhatsApp / Outlook

Job description

Zero Finance Hong Kong Limited in Hong Kong seeks an ambitious Operations Manager to drive merchant acquisition and oversee sales operations within a fast-growing fintech environment.

You will collaborate with payment and product teams to optimize solutions, lead campaigns, ensure COB/KYC/AML compliance, and report on sales performance. Proficiency in English and Mandarin is required; office located in Sheung Wan, Hong Kong.