Operation Officer (Branch)

Futu Holdings Limited; Hong Kong; On-site; HKD 223,200 - 334,800; Full time

Job summary

Futu Holdings Limited in Hong Kong is seeking a customer service associate to respond to inquiries about stock market trends and investment opportunities. The ideal candidate will hold a Bachelor's degree and have at least 2 years of relevant experience in financial services.

Fluency in English and Chinese and the ability to work independently under pressure are essential. This role includes shift duties and handling performance management within the team.

Qualifications

• At least 2 years of relevant work experience in securities firms, banking, or marketing.
• Holder of SFC license Type 1, 4 is an advantage.
• Strong proficiency in Excel and Word, including Chinese Word Processing.

Responsibilities

• Respond to customer inquiries and provide information on stock market trends and investment opportunities.
• Work closely with promoters to implement events to drive brand awareness.
• Assist in scheduling working hours and manage performance of operational staff.
• Handle ad-hoc projects as assigned.

Skills

Analytical skills

Communication skills

Customer focus

Ability to work independently

Proficiency in PC applications

Bilingual in English and Chinese

Education

Bachelor's degree in finance, business, marketing, or PR/communications

Job description

• Respond to customer inquiries and provide information on stock market trends, investment opportunities, and other related topics
• Work closely with promoters to implement activations and events to drive brand awareness and customer engagement
• Respond to customer inquiries and provide information on stock market trends, investment opportunities, and other related topics
• Provide quality customer services and handle all client’s account services enquiries
• Assist in scheduling working hours and involve in performance management/counseling on operations staff
• Handle ad-hoc projects as assigned

Requirements

• Bachelor's degree in finance, business, marketing, PR / communications or related disciplines
• At least 2 years relevant work experience in securities firms / banking / marketing industry
• Holder of SFC license Type1, 4 is an advantage
• Independent, Customer focused, with strong analytical and good communication skills
• Able to work independently and under pressure
• Proficient in PC applications including Excel, Word and Chinese Word Processing
• Proficiency in both spoken and written English and Chinese (including Mandarin)
• Shift duty is required including weekdays, weekends & public holidays