Sales Executive - Branch

Futu Holdings Limited; Hong Kong; On-site; HKD 223,200 - 334,800; Full time

Job summary

Futu Holdings Limited is looking for a customer service representative in Hong Kong. The role involves responding to customer inquiries about stock market trends and investment opportunities, as well as managing account services.

The ideal candidate will hold a Bachelor's degree in finance or related field and have at least 2 years of experience in the banking or marketing industry. Candidates should be proficient in both English and Chinese, including Mandarin.

Shifts will include weekdays, weekends, and public holidays.

Qualifications

• Bachelor's degree in finance, business, marketing, PR/communications required.
• At least 2 years relevant experience in securities, banking, or marketing.
• Holder of SFC license Type 1 or 4 is an advantage.
• Proficiency in spoken and written English and Chinese (Mandarin) required.

Responsibilities

• Respond to customer inquiries on stock market trends and investment opportunities.
• Work with promoters on brand activations and events.
• Provide quality customer service and handle client account service inquiries.
• Assist in scheduling and performance management of operations staff.

Skills

Customer focus

Analytical skills

Communication skills

Proficiency in English

Proficiency in Chinese (Mandarin)

PC applications proficiency

Education

Bachelor's degree in finance, business, marketing, PR/communications

Tools

Excel

Microsoft Word

Job description

Responsibilities

• Respond to customer inquiries and provide information on stock market trends, investment opportunities, and other related topics
• Work closely with promoters to implement activations and events to drive brand awareness and customer engagement
• Respond to customer inquiries and provide information on stock market trends, investment opportunities, and other related topics
• Provide quality customer services and handle all client’s account services enquiries
• Assist in scheduling working hours and involve in performance management/counseling on operations staff
• Handle ad-hoc projects as assigned

Requirements

• Bachelor's degree in finance, business, marketing, PR / communications or related disciplines
• At least 2 years relevant work experience in securities firms / banking / marketing industry
• Holder of SFC license Type1, 4 is an advantage
• Independent, Customer focused, with strong analytical and good communication skills
• Able to work independently and under pressure
• Proficient in PC applications including Excel, Word and Chinese Word Processing
• Proficiency in both spoken and written English and Chinese (including Mandarin)
• Working at the branch and shift duty is required including weekdays, weekends & public holidays