Operation Manager (HQ Ref. #P26029)

Monkey Tree English Learning Center; Hong Kong; On-site; HKD 335,000 - 502,000; Full time

Benefits offered by this job

Flexi-working hours

Paid Compassionate Leave

Fully paid Paternity Leave

Comprehensive medical scheme

Free course quota for employees' kids

Job summary

Monkey Tree English Learning Center is looking for an Operations Manager to oversee daily operations and ensure compliance across multiple centers. Ideal candidates will have 5 years of relevant experience and strong communication skills.

This role includes developing strategies for high-quality performance, addressing parental concerns, and maintaining positive relationships. Flexi-working hours and a comprehensive medical scheme are part of the package, along with paid compassionate and

Qualifications

• 5 years relevant work experience required.
• Candidates with less experience will be considered for a lower position.

Responsibilities

• Oversee daily operations across multiple centers.
• Handle complaints and maintain positive relationships.
• Conduct regular center visits to evaluate performance.
• Develop and implement strategies for high-quality center performance.
• Address parental concerns to build trust and communication.
• Ensure accurate record-keeping and generate timely reports.

Skills

Communication skills

Problem solving skills

Organizational skills

Multitasking

Positive attitude

Fluent in Cantonese

Fluent in English

Fluent in Mandarin

Education

Diploma or above

Job description

Oversee daily operations across multiple centers, ensuring compliance with organizational policies and standards efficiently.

Handle complaints promptly and professionally to maintain positive relationships.

Conduct regular center visits to evaluate performance, deliver constructive feedback, and establish goals.

Develop and implement strategies to maintain high-quality center performance.

Address parental concerns promptly to build trust and maintain open, effective communication.

Ensure accurate record-keeping and generate timely reports to support operation.

Basic Qualifications

Diploma or above in a related discipline, with 5 years relevant work experience.

Strong communication and quick problem solving skills.

Strong organizational skills, ability to multitask.

Positive and can-do attitude.

Fluent in written & spoken Cantonese, English & Mandarin.

Candidate with less experience will be considered Assistant Operation Manager.

Flexi-working hour

Paid Compassionate Leave

Fully paid Paternity Leave

Comprehensive medical scheme with coverage on in-patient, outpatient, dental, Chinese medicine and body check

Free course quota provided to employee’s children

Interested parties please send us your full resume with EXPECTEDSALARY and AVAILABILITY
Office Location: Tai Koo Shing (above Taikoo MTR station)

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

• What's your expected monthly basic salary?
• How many years' experience do you have as an operations manager?
• What is your highest level of education?

Education, Training & Professional Development 101-1,000 employees

Monkey Tree English Learning Center is the largest learning center in Hong Kong and is currently expanding its roots into China. Founded in 2009, Monkey Tree now boasts over 50 centers throughout Hong Kong, Macau and China and continues to broaden its horizons. We focus on using a communicative approach to create a fun and stimulating learning program that instills a sense of confidence and creativity in our students. Students aged 2 – 14 are offered a range of classes that are expertly and collaboratively created by our dedicated team of professionals. Our small class sizes, internally developed curriculum and access to extensive materials ensure that both our students and teachers have everything they require to build the ideal educational environment.

Monkey Tree English Learning Center is the largest learning center in Hong Kong and is currently expanding its roots into China. Founded in 2009, Monkey Tree now boasts over 50 centers throughout Hong Kong, Macau and China and continues to broaden its horizons. We focus on using a communicative approach to create a fun and stimulating learning program that instills a sense of confidence and creativity in our students. Students aged 2 – 14 are offered a range of classes that are expertly and collaboratively created by our dedicated team of professionals. Our small class sizes, internally developed curriculum and access to extensive materials ensure that both our students and teachers have everything they require to build the ideal educational environment.