Operation Assistant II (Supporting Services)[Tung Wah Eastern Hospital]

Hospital Authority - Kowloon Central Cluster; Hong Kong; On-site; HKD 167,000 - 246,000; Full time

Job summary

Hong Kong Island Cluster invites applications for Operation Assistant II at Tung Wah Eastern Hospital. The role covers supervising and delivering business support services such as patient portering, security, mortuary operations, transport, and facilities management.

Applicants should have completed secondary education with English and Chinese, and at least 1 year of supervisory experience in related fields. Proficiency in PC apps and good communication are required.

Qualifications

• Completion of F.5/S.5 with English & Chinese or HKDSE with Level 2 in English and Chinese.
• 1 year relevant working experience in staff supervision, hospital operation, housekeeping, transportation, facilities management, or customer service.

Responsibilities

• Assist in daily supervision and delivery of business support services including patient portering, security, car park and road control, mortuary operation, and hospital rehabilitation bus operation.
• Liaise with users and service contractors; assist in service monitoring, inspection, staff supervision, and documentation.
• Assist data collection and analysis; handle staff issues including duty rosters and training.

Skills

Good communication

Interpersonal skills

Supervisory skills

Education

Secondary education with English & Chinese

HKDSE Level 2 English & Chinese

1 year relevant supervisory experience

Tools

MS Word

MS Excel

Job description

With effect from 1 April 2026, the Hong Kong East Cluster (HKEC) and Hong Kong West Cluster (HKWC) have been integrated to form the Hong Kong Island Cluster (HKIC). For enquiries, please contact relevant HR in-charge of the corresponding job vacancy.

REF. NO.

HKIC261021

Operation Assistant II (Supporting Services)[Tung Wah Eastern Hospital] - (REF. NO.: HKIC261021)

Application Deadline : 26 October 2026
Date of Issue : 13 October 2026

Vacancy Notification Circular No. HKIC261021

Up to 5% of total basic salary as end-of-contract gratuity may be offered to contract staff upon completion of the contract subject to satisfactory performance.

Key Responsibilities

• To assist in the daily supervision and delivery of business support services which include:
• (b) Patient portering and material transportation;
• (d) Security, carpark and road control;
• (e) Mortuary operation, including dead body transfer and claims;
• (f) Hospital rehabilitation bus operation;
• (g) Tree management;
• To liaise with users and service contractors in the services provisions.
• To assist in service monitoring through day-to-day inspection and staff supervision, follow up improvement, documentation as well as report compilation.
• To assist the data collection in daily services and to assist the data analysis.
• To handle staff issues including duty roster planning, maintenance of staff records, staff training and performance management.
• To assist in requisition and control of supplies including consumables, tools and equipment.
• To assist the asset management in the department.
• To handle emergencies and other ad hoc incidents independently.
• To perform overnight duties and any other duties as assigned by supervisor(s).

Entry Requirements

• (1) Completed F.5 / S.5 with:
• (i) Passes in 5 subjects including English Language (Syllabus B) and Chinese Language in Hong Kong Certificate of Education Examination or equivalent; OR
• (ii) 5 subjects in Hong Kong Diploma of Secondary Education attaining the level specified below:
  • - Level 2 in English Language & Chinese Language; and
  • - Level 2 in New Senior Secondary subjects / "Attained" in Applied Learning subjects (subject to a maximum of 2 subjects under this category) / Grade E in Other Language subjects; or equivalent;
• AND with relevant working experience in staff supervision, hospital operation, housekeeping, transportation, facilities management, or customer service; OR
• (2) Able to (i) read and write Chinese, (ii) speak fluent Cantonese and (iii) read, write and speak simple English; AND 1 year relevant working experience in staff supervision, hospital operation, housekeeping, transportation, facilities management, or customer service.

Preferred Attributes / Exposure

• Training in Property Management / Hospital Management / Housekeeping / Occupational Safety & Health or related disciplines.
• Experience in hospital service is an advantage.
• Good communication, interpersonal and supervisory skills.
• Knowledge of PC applications, e.g. MS Word, MS Excel and other general applications.