Opening Excellence Assistant Manager — Portfolio & Governance

Mandarin Oriental Group; Hong Kong; On-site; HKD 420,000 - 600,000; Full time

Benefits offered by this job

Learning & Development

MOstay

Health & Colleague Wellness

Retirement Plans

Job summary

Mandarin Oriental Hotel Group is seeking an Assistant Manager, Opening Excellence to join the Opening Excellence team in Hong Kong. Based at the Corporate Office, you will govern governance administration, coordinate projects and manage Smartsheet platforms and portfolio reporting.

You will work with global stakeholders on openings, takeovers, rebrandings and transitions, ensuring data quality and timely reporting across the portfolio.

Qualifications

• 2-5 years' experience in project coordination, project administration, PMO support, operations support or a similar role.
• Excellent written and verbal English communication skills.

Responsibilities

• Coordinate governance schedules, meeting invitations, attendance tracking and recurring governance calendars.
• Prepare and distribute meeting agendas, minutes, action logs, decision records and governance documentation.
• Act as the day-to-day administrator of the Opening Excellence Smartsheet platform, including critical paths, departmental checklists and reporting dashboards.
• Support portfolio reporting through data consolidation, report preparation, dashboard maintenance and project administration across openings, takeovers, rebrandings and transitions.
• Coordinate user support, system enhancements, testing and issue resolution with external Smartsheet consultants and developers.
• Maintain project documentation, archives and governance records while monitoring data quality and reporting consistency across active projects.
• Track actions, follow up on outstanding items and elevate overdue deliverables to the appropriate Project Manager.
• Support continuous improvement initiatives across Opening Excellence systems, processes and reporting frameworks.

Skills

Project coordination

PMO support

Operations support

Stakeholder management

Excel

PowerPoint

English communication

Time zone coordination

Multi-time-zone work

Tools

Smartsheet

Job description

Mandarin Oriental Hotel Group is seeking an Assistant Manager, Opening Excellence to join the Opening Excellence team in Hong Kong. Based at the Corporate Office, you will govern governance administration, coordinate projects and manage Smartsheet platforms and portfolio reporting.

You will work with global stakeholders on openings, takeovers, rebrandings and transitions, ensuring data quality and timely reporting across the portfolio.