Global Rooms Operations Coordinator

Mandarin Oriental Hotel Group Limited; Hong Kong; On-site; HKD 420,000 - 700,000; Full time

Benefits offered by this job

Learning & Development

MOstay

Health & Colleague Wellness

Retirement Plans

Job summary

Mandarin Oriental Hotel Group Corporate Office in Hong Kong is seeking a Coordinator, Operations, Rooms to support the Group Rooms Operations program. You will coordinate meetings, maintain documentation and assist with systems and platforms across the global portfolio.

The role reports to the Group Director of Service Excellence and Rooms and involves travel planning, stakeholder liaison, and multi-project coordination. Fluent English and on-site availability are essential.

Qualifications

• Around two years of on-property experience within a Front Office department.
• An undergraduate degree is preferred but not required.
• Fluent spoken and written English.
• Knowledge of Mandarin Oriental Rooms systems.
• Ability to produce clear, high-quality documentation, presentations and communications.
• Proficiency in common computer applications and programmes.
• A well-organised and dependable approach, with the ability to manage multiple priorities and follow through on agreed actions.
• Clear and effective communication skills and a collaborative working style.
• A proactive and detail-oriented approach, with a commitment to completing tasks accurately and on time.

Responsibilities

• Support the development and maintenance of presentations, documentation, content, best practices and materials for Rooms-related meetings, communications, initiatives and projects.
• Participate in Rooms Operations initiatives, including working groups, task forces and pilots, while supporting change management, colleague engagement and coordination across the global portfolio.
• Coordinate property surveys, information gathering, best-practice reviews, Rooms calls and other activities supporting global Rooms Operations priorities.
• Support Rooms Opening Excellence activities, including coordination, tracking, documentation reviews and updates.
• Administer and maintain Rooms digital resources and collaboration platforms, including Rooms Central, SharePoint and Smartsheet, as required.
• Provide administrative support for relevant Rooms platforms and systems, including helloMO, HMS, Alliants and Actabl, and assist with departmental invoices, expense reports and related processes where required.
• Assist with basic PMS - HMS configuration and updates when required, working alongside the Rooms Operations Manager - Systems & Projects.
• Support the Group Director of Service Excellence and Rooms with travel planning, schedule organisation, hotel communications and other coordination requirements.
• Coordinate follow-up on agreed team actions, deliverables and updates, helping ensure assigned priorities are completed accurately and on time.
• Liaise with hotels, corporate colleagues and relevant external vendors in support of Rooms Operations projects and initiatives.

Skills

Fluent English

Communication skills

Organised

Detail-oriented

Multitasking

Education

Undergraduate degree (preferred)

Tools

HelloMO

HMS

Alliants

Actabl

Rooms systems

Job description

Mandarin Oriental Hotel Group Corporate Office in Hong Kong is seeking a Coordinator, Operations, Rooms to support the Group Rooms Operations program. You will coordinate meetings, maintain documentation and assist with systems and platforms across the global portfolio.

The role reports to the Group Director of Service Excellence and Rooms and involves travel planning, stakeholder liaison, and multi-project coordination. Fluent English and on-site availability are essential.