Global Rooms Operations Coordinator | Luxury Hospitality

Mandarin Oriental Group; Hong Kong; On-site; HKD 180,000 - 240,000; Full time

Benefits offered by this job

Learning & Development

MOstay

Health & Wellness

Retirement Plans

Job summary

Mandarin Oriental Hotel Group is seeking a Coordinator, Operations, Rooms to join Group Operations / Rooms Operations in Hong Kong. Based at the Mandarin Oriental Hotel Group Corporate Office, you will provide coordination, administration, and project support across global Rooms Operations, reporting to the Group Director of Service Excellence and Rooms.

You will support presentations, documentation, and communications for Rooms initiatives, participate in working groups, coordinate surveys, and

Qualifications

• Two years on-property Front Office experience.
• An undergraduate degree is preferred but not required.
• Fluent spoken and written English.
• Knowledge of Mandarin Oriental Rooms systems.
• Ability to produce clear, high-quality documentation, presentations and communications.

Responsibilities

• Support the development and maintenance of presentations, documentation, content, best practices and materials for Rooms-related meetings, communications, initiatives and projects.
• Participate in Rooms Operations initiatives, including working groups, task forces and pilots, while supporting change management, colleague engagement and coordination across the global portfolio.
• Coordinate property surveys, information gathering, best-practice reviews, Rooms calls and other activities supporting global Rooms Operations priorities.
• Support Rooms Opening Excellence activities, including coordination, tracking, documentation reviews and updates.
• Administer and maintain Rooms digital resources and collaboration platforms, including Rooms Central, SharePoint and Smartsheet, as required.
• Provide administrative support for relevant Rooms platforms and systems, including helloMO, HMS, Alliants and Actabl, and assist with departmental invoices, expense reports and related processes where required.
• Assist with basic PMS - HMS configuration and updates when required, working alongside the Rooms Operations Manager - Systems & Projects.
• Support the Group Director of Service Excellence and Rooms with travel planning, schedule organisation, hotel communications and other coordination requirements.
• Coordinate follow-up on agreed team actions, deliverables and updates, helping ensure assigned priorities are completed accurately and on time.
• Liaise with hotels, corporate colleagues and relevant external vendors in support of Rooms Operations projects and initiatives.

Skills

Front Office experience

English fluency

Documentation & presentations

Communication & collaboration

Organized & detail-oriented

Education

Undergraduate degree (preferred)

Tools

Rooms Central

SharePoint

Smartsheet

helloMO

HMS

Job description

Mandarin Oriental Hotel Group is seeking a Coordinator, Operations, Rooms to join Group Operations / Rooms Operations in Hong Kong. Based at the Mandarin Oriental Hotel Group Corporate Office, you will provide coordination, administration, and project support across global Rooms Operations, reporting to the Group Director of Service Excellence and Rooms.

You will support presentations, documentation, and communications for Rooms initiatives, participate in working groups, coordinate surveys, and