On-Call IT Technician — Tier-1 Support (After Hours)

Swing Consulting Ltd.; Hong Kong; On-site; HKD 167,400 - 223,200; Full time

Job summary

A technology consulting firm in Hong Kong is seeking an IT Technician to provide Tier-1 IT support. You will assist external vendors and handle PC and infrastructure issues. Candidates should have at least 1 year of PC support experience and be available for on-call support during evenings and public holidays if necessary. The role involves coordination of service requests and typically requires a 5-day work week from 9:00am to 6:00pm, with time off on public holidays.

Qualifications

• 1 year experience on PC support, with general knowledge of hardware and software.
• On-call support or emergency call out after office hours if needed.
• Overtime may be required for works after office hours or public holidays.

Responsibilities

• Provide Tier-1 IT support.
• Assist external vendors or internal teams for IT support.
• Handle PC and IT infrastructure support.
• Coordinate site service requests.

Skills

PC support

Hardware knowledge

Software knowledge

Job description

SW8855 |22 Sep 2025 IT Technician / Technical Support

• Provide Tier-1 IT support.
• Assist external vendor or internal teams for IT support.
• To handle PC, IT infrastructure support.
• To coordinate site service requests.

• With 1 year experience on PC support, hardware and software general knowledge.
• Required on-call support or emergency call out after office hours or public holiday if needed.
• OT may require for the works after office hours, overnight or public holiday if needed.
• Working location : Tsuen Wan. (may work on other sites if needed).
• Normally 5 days work per week (9:00am to 18:00, Mon to Fri) and day off on all public holidays.
• Working location : Tsuen Wan. (may work on other sites if needed).