Receptionist , Macau Customer Service Centre

Manulife/John Hancock; Hong Kong; Hybrid; HKD 201,000 - 268,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

Manulife/John Hancock in Hong Kong is seeking a frontline Receptionist to deliver professional, courteous service. You will manage registrations, queueing, and navigation to service counters, while handling packages and visitor records with accuracy.

The role requires 1+ year in customer service, strong communication, and proficiency with MS Office. Fluency in Cantonese and Mandarin is expected; basic English is preferred. Hybrid work arrangement offered.

Qualifications

• Minimum 1 year of experience in customer service or related roles.
• Customer service oriented with strong interpersonal and communication skills.
• Proficiency in Microsoft Office applications including Word, Excel and Outlook.
• Strong time management and organizational skills.
• Ability to prioritize tasks and manage multiple responsibilities.

Responsibilities

• Serve as the first point of contact for customers, agents, and visitors.
• Manage customer registration, queue ticket issuance, and customer flow.
• Guide customers to service counters and assist with navigation.
• Sign for packages, maintain visitor records, and manage reception docs.
• Support administrative and operational activities of the Customer Service Centre.
• Escalate complaints to appropriate team members as required.
• Perform other duties as assigned.

Skills

Customer service

Interpersonal skills

Time management

Multitasking

Communication

Teamwork

Fluent Cantonese

Mandarin

Basic English

Tools

Microsoft Office

Job description

The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering our professionals with the resources to solve critical problems for the future of our business, which is why we need you.

Position Responsibilities

• Serve as the first point of contact for customers, agents, and visitors, delivering professional and courteous reception services.
• Manage customer registration, queue ticket issuance, and customer flow to ensure efficient front-line operations.
• Guide customers to the appropriate service counters and assist with service navigation within the Customer Service Centre.
• Sign for packages, maintain visitor records, and manage reception-related documentation.
• Support administrative and operational activities of the Customer Service Centre as required.
• Escalate customer complaints or complex service issues to the appropriate team members when required.
• Perform other duties as assigned.

Required Qualifications

• Minimum 1 year of experience in customer service, insurance, or related customer-facing roles.
• Customer service oriented with strong interpersonal and communication skills.
• Proficiency in Microsoft Office applications, including Word, Excel and Outlook.
• Strong time management and organizational skills.
• Ability to prioritize tasks and manage multiple responsibilities effectively.
• Able to work independently as well as collaboratively within a team environment.
• Fluent in Cantonese and Mandarin; basic English communication skills preferred.

Preferred Qualifications

• Experience working in an insurance or corporate customer service environment.
• Experience managing reception operations, customer queues, or appointment scheduling.
• Knowledge of customer service best practices and service excellence standards.
• Professional appearance, positive attitude, and ability to work independently and collaboratively.

When you join our team: We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail].

Working Arrangement Hybrid We're Manulife. And we’re on a mission to make decisions easier and lives better. Better is what drives us. It’s what inspires us to find new ways to support customers and colleagues in living longer and healthier lives. It’s the reason we’re dedicated to investing in digital innovation and industry-leading AI, and accelerating a sustainable and economically inclusive future. Joining us means you’ll be empowered to learn and grow your career. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. And as part of our global team, you’ll help shape the future you want to see – and discover that better can take you anywhere you want to go. We’re proud of our accomplishments and recognition. Recent awards include: 2026 Gallup Exceptional Workplace Award Winner Manulife Named one of Forbes World’s Best Employers 2025 Financial Times World’s Best Employers Asia-Pacific 2026 We’ve been recognized as one of Canada’s Top 100 Employers 2026 #1 Life Insurer for AI Maturity by Evident 2026