Officer, Sales Promotion & Operations

Manulife John Hancock; Hong Kong; Hybrid; HKD 300,000 - 480,000; Full time

Job summary

Manulife John Hancock in Hong Kong seeks a detail-oriented support professional to coordinate member enrolment and distribution activities. You will manage materials, track inventories, and liaise with frontline Sales, internal teams and external contacts to ensure smooth execution of distribution initiatives.

The role requires a university degree and at least 1 year of related experience, with strong organizational, communication, and Excel/PowerPoint skills.

Qualifications

• University degree in Business Administration, Marketing, Communications or a related discipline.
• At least 1 year of relevant experience in sales support, distribution support, administration, customer service or a related field.
• Good organizational and coordination skills, with the ability to manage multiple activities and follow-up items concurrently.
• Detail-oriented with a strong sense of responsibility and ability to follow through on assigned tasks.
• Good interpersonal and communication skills, with the ability to work effectively with frontline Sales, internal stakeholders and external contacts.
• Proficient in Microsoft Office applications, including Excel, Word and PowerPoint.
• Good command of written and spoken English and Chinese.
• Self-motivated, responsible and able to work independently while being a collaborative team player.
• Experience in MPF or other financial services would be an advantage but is not essential.

Responsibilities

• Provide coordination and administrative support for member enrolment and other distribution-related activities.
• Coordinate the ordering, distribution and inventory management of enrolment forms, sales materials and other related materials across different contact points.
• Maintain accurate records and tracking of materials and inventory to ensure sufficient stock is available to support ongoing business needs.
• Act as a coordination point between frontline Sales, internal stakeholders and external contacts to facilitate the smooth execution of distribution initiatives.
• Liaise with relevant stakeholders on schedules, enrolment activities, member engagement initiatives and other distribution-related arrangements.
• Support frontline Sales in the execution of member engagement and business development activities.
• Maintain appropriate records and trackers for activities, materials, outstanding items and follow-up actions.
• Handle enquiries and coordinate with relevant internal teams to facilitate timely follow-up and resolution of operational or enrolment-related matters.
• Assist in monitoring the progress of assigned activities and provide regular status updates where required.
• Support other distribution initiatives and ad-hoc assignments as required.

Skills

Organizational skills

Coordination

MS Office

Excel

Word

PowerPoint

Bilingual English/Chinese

Communication skills

Team player

Independent working

Education

University degree in Business Administration, Marketing, Communications or related discipline

Tools

MS Office Suite

Job description

Position Responsibilities:

• Provide coordination and administrative support for member enrolment and other distribution-related activities.
• Coordinate the ordering, distribution and inventory management of enrolment forms, sales materials and other related materials across different contact points.
• Maintain accurate records and tracking of materials and inventory to ensure sufficient stock is available to support ongoing business needs.
• Act as a coordination point between frontline Sales, internal stakeholders and external contacts to facilitate the smooth execution of distribution initiatives.
• Liaise with relevant stakeholders on schedules, enrolment activities, member engagement initiatives and other distribution-related arrangements.
• Support frontline Sales in the execution of member engagement and business development activities.
• Maintain appropriate records and trackers for activities, materials, outstanding items and follow-up actions.
• Handle enquiries and coordinate with relevant internal teams to facilitate timely follow-up and resolution of operational or enrolment-related matters.
• Assist in monitoring the progress of assigned activities and provide regular status updates where required.
• Support other distribution initiatives and ad-hoc assignments as required.

Required Qualifications:

• University degree in Business Administration, Marketing, Communications or a related discipline.
• At least 1 year of relevant experience in sales support, distribution support, administration, customer service or a related field.
• Good organizational and coordination skills, with the ability to manage multiple activities and follow-up items concurrently.
• Detail-oriented with a strong sense of responsibility and ability to follow through on assigned tasks.
• Good interpersonal and communication skills, with the ability to work effectively with frontline Sales, internal stakeholders and external contacts.
• Proficient in Microsoft Office applications, including Excel, Word and PowerPoint.
• Good command of written and spoken English and Chinese.
• Self-motivated, responsible and able to work independently while being a collaborative team player.
• Experience in MPF or other financial services would be an advantage but is not essential.

When you join our team:

• We'll empower you to learn and grow the career you want.
• We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we'll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention and advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail] .

Working Arrangement

Hybrid