Administrative Officer

Manulife/John Hancock; Hong Kong; Hybrid; HKD 250,000 - 380,000; Full time

Job summary

Manulife/John Hancock in Hong Kong seeks an Administrative Officer to provide comprehensive administrative and operational support to the department. The role requires hands-on coordination across event logistics, payments, and data management, with a focus on accuracy and timely delivery.

The successful candidate will work collaboratively with internal and external stakeholders, manage multiple priorities, and contribute to efficient department operations.

Qualifications

• HKCEE / HKDSE with 3-4 years of administrative or office support experience (fresh graduates may be considered).
• Experience in administration, office coordination, event support or similar roles preferred.
• Well-organized with ability to manage multiple tasks and priorities.
• Strong numerical sense with high accuracy in payments, records and data.
• Excellent interpersonal and communication skills to coordinate with stakeholders.
• Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook) and Chinese word processing.
• Good command of written and spoken English and Chinese.
• Proactive, responsible team player who can work independently.
• Experience in event coordination, database management, payment processing, or inventory management is a plus.
• Ability to work under pressure and meet deadlines.

Responsibilities

• Agency Event & Logistics Support for agency events, ceremonies and other activities.
• Administrative Coordination & Office Support for daily department operations.
• Industry Awards Administration including registration and records management.
• Payment & Payroll Administration processing payments and adjustments.
• Communication & Coordination with internal and external stakeholders.
• Database Management for sales promotions and participant data.
• Documentation & Record Management for audit readiness.
• Inventory & Stock Management for materials and supplies.
• Ad-hoc Departmental Support for special projects.

Skills

Organizational skills

Communication skills

Multitasking

Team collaboration

Education

HKCEE / HKDSE

Tools

Microsoft Office

Excel

Outlook

PowerPoint

Chinese word processing

Job description

We are looking for a proactive, organized, and detail-oriented Administrative Officer to provide comprehensive administrative and operational support to the department. The ideal candidate is a strong coordinator with a hands‑on mindset, capable of managing multiple priorities ranging from event logistics and industry award administration to payment processing, database maintenance, documentation, and inventory management. The role requires a high level of accuracy, accountability, and responsiveness, as well as effective communication skills to coordinate with various internal and external stakeholders. The successful candidate should be a collaborative team player who takes ownership of assignments and contributes to the smooth and efficient operation of the department.

Position Responsibilities

• Agency Event & Logistics Support Provide administrative and logistical support for agency events, recognition ceremonies, award dinners, and other departmental activities. Coordinate event arrangements and on‑site logistics to ensure smooth execution and a positive experience for participants.
• Administrative Coordination & Office Support Coordinate day‑to‑day administrative activities and provide general office support to the department, ensuring smooth operations, effective coordination, and efficient workflow.
• Industry Awards Administration Coordinate and manage the registration and administration processes for various industry awards, including collection and verification of required information, submission of applications, and maintenance of relevant records.
• Payment & Payroll Administration Process payments through internal systems and handle credit/debit adjustments related to payroll. Ensure transactions are processed accurately, promptly, and in accordance with applicable company policies and procedures.
• Communication & Coordination Serve as a key coordination point for internal and external communications relating to sales promotion and incentive activities, ensuring information is communicated clearly, accurately, and in a timely manner.
• Database Management Maintain and update databases relating to sales promotions, incentive programs, award programs, and participant information, ensuring data accuracy, completeness, confidentiality, and accessibility.
• Documentation & Record Management Maintain accurate and well‑organized departmental documentation and records to facilitate efficient retrieval, operational reference, and audit requirements.
• Inventory & Stock Management Monitor and manage inventory levels for promotional materials, event supplies, incentive items, and other departmental resources. Maintain accurate inventory records, arrange timely replenishment, and minimize unnecessary wastage.
• Ad‑hoc Departmental Support Provide administrative and operational support for ad‑hoc projects, initiatives, and departmental activities as required, collaborating with internal stakeholders to facilitate smooth and timely execution.

Required Qualifications

• HKCEE / HKDSE with 3-4 years of experience in administrative or office support roles. Fresh graduates may also be considered
• Relevant experience in administration, office coordination, event support, or a similar capacity is preferred.
• Well‑organized, detail‑oriented, and able to handle multiple tasks and priorities effectively.
• Good numerical sense with a high level of accuracy, particularly in handling payments, records, and data.
• Good interpersonal and communication skills, with the ability to coordinate effectively with both internal and external stakeholders.
• Proficient in Microsoft Office applications, particularly Excel, Word, PowerPoint, Chinese word processing and Outlook.
• Good command of written and spoken English and Chinese.
• A proactive and responsible team player with a positive attitude and willingness to take ownership of assigned tasks.
• Able to work independently while collaborating effectively within a team.
• Experience in event coordination, database management, payment processing, or inventory management would be an advantage.
• Able to work under pressure and meet deadlines in a fast‑paced environment.

When you join our team:

We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy‑related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail].

Working Arrangement Hybrid

We're Manulife. And we’re on a mission to make decisions easier and lives better. Better is what drives us. It’s what inspires us to find new ways to support customers and colleagues in living longer and healthier lives. It’s the reason we’re dedicated to investing in digital innovation and industry‑leading AI, and accelerating a sustainable and economically inclusive future. Joining us means you’ll be empowered to learn and grow your career. We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words. And as part of our global team, you’ll help shape the future you want to see – and discover that better can take you anywhere you want to go.

Recent awards include

• 2026 Gallup Exceptional Workplace Award Winner
• Manulife Named one of Forbes World’s Best Employers 2025
• Financial Times World’s Best Employers Asia-Pacific 2026
• We’ve been recognized as one of Canada’s Top 100 Employers 2026 #1 Life Insurer for AI Maturity by Evident 2026

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