Administrative Officer

Manulife; Hong Kong; On-site; HKD 179,000 - 290,000; Full time

Job summary

Manulife in Hong Kong is seeking an Administrative Officer to deliver comprehensive administrative and operational support for the department. You will coordinate events, manage awards processes, handle payments, and maintain databases with high accuracy.

The role requires strong organizational skills, a hands-on mindset, and the ability to collaborate across internal and external stakeholders. Fluency in English and Chinese is expected, with attention to detail and ownership of tasks.

Qualifications

• HKCEE / HKDSE with 3-4 years of administrative or office support experience.
• Experience in administration, office coordination, event support or similar capacity preferred.
• Well-organized, detail-oriented, able to manage multiple tasks and priorities.

Responsibilities

• Agency Event & Logistics Support: handle event and on-site logistics for ceremonies and activities.
• Administrative Coordination & Office Support: manage day-to-day admin tasks and general office support.
• Industry Awards Administration: oversee registration, verification and records for industry awards.
• Payment & Payroll Administration: process payments and payroll adjustments per policies.
• Communication & Coordination: coordinate with internal/external stakeholders on sales promotion and incentives.
• Database Management: maintain databases for promotions, incentive programs and participants.
• Documentation & Record Management: keep organized records for audit and retrieval.
• Inventory & Stock Management: monitor inventory of promotional materials and supplies.
• Ad-hoc Departmental Support: assist with special projects and departmental activities.

Skills

Multitasking

Detail oriented

Communication skills

Team collaboration

Numerical accuracy

English & Chinese

Education

HKCEE / HKDSE

Tools

Excel

Word

PowerPoint

Outlook

Chinese word processing

Job description

Category: Business & Customer Operations

We are looking for a proactive, organized, and detail-oriented Administrative Officer to provide comprehensive administrative and operational support to the department. The ideal candidate is a strong coordinator with a hands-on mindset, capable of managing multiple priorities ranging from event logistics and industry award administration to payment processing, database maintenance, documentation, and inventory management.

The role requires a high level of accuracy, accountability, and responsiveness, as well as effective communication skills to coordinate with various internal and external stakeholders. The successful candidate should be a collaborative team player who takes ownership of assignments and contributes to the smooth and efficient operation of the department.

Position Responsibilities:

• Agency Event & Logistics Support
  Provide administrative and logistical support for agency events, recognition ceremonies, award dinners, and other departmental activities. Coordinate event arrangements and on-site logistics to ensure smooth execution and a positive experience for participants.
• Administrative Coordination & Office Support
  Coordinate day-to-day administrative activities and provide general office support to the department, ensuring smooth operations, effective coordination, and efficient workflow.
• Industry Awards Administration
  Coordinate and manage the registration and administration processes for various industry awards, including collection and verification of required information, submission of applications, and maintenance of relevant records.
• Payment & Payroll Administration
  Process payments through internal systems and handle credit/debit adjustments related to payroll. Ensure transactions are processed accurately, promptly, and in accordance with applicable company policies and procedures.
• Communication & Coordination
  Serve as a key coordination point for internal and external communications relating to sales promotion and incentive activities, ensuring information is communicated clearly, accurately, and in a timely manner.
• Database Management
  Maintain and update databases relating to sales promotions, incentive programs, award programs, and participant information, ensuring data accuracy, completeness, confidentiality, and accessibility.
• Documentation & Record Management
  Maintain accurate and well-organized departmental documentation and records to facilitate efficient retrieval, operational reference, and audit requirements.
• Inventory & Stock Management
  Monitor and manage inventory levels for promotional materials, event supplies, incentive items, and other departmental resources. Maintain accurate inventory records, arrange timely replenishment, and minimize unnecessary wastage.
• Ad-hoc Departmental Support
  Provide administrative and operational support for ad-hoc projects, initiatives, and departmental activities as required, collaborating with internal stakeholders to facilitate smooth and timely execution.

Required Qualifications:

• HKCEE / HKDSE with 3-4 years of experience in administrative or office support roles. Fresh graduates may also be considered
• Relevant experience in administration, office coordination, event support, or a similar capacity is preferred.
• Well-organized, detail-oriented, and able to handle multiple tasks and priorities effectively.
• Good numerical sense with a high level of accuracy, particularly in handling payments, records, and data.
• Good interpersonal and communication skills, with the ability to coordinate effectively with both internal and external stakeholders.
• Proficient in Microsoft Office applications, particularly Excel, Word, PowerPoint, Chinese word processing and Outlook.
• Good command of written and spoken English and Chinese.
• A proactive and responsible team player with a positive attitude and willingness to take ownership of assigned tasks.
• Able to work independently while collaborating effectively within a team.
• Experience in event coordination, database management, payment processing, or inventory management would be an advantage.
• Able to work under pressure and meet deadlines in a fast-paced environment.

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail] .

Location: Hong Kong, Hong Kong

We’re committed to creating a workplace where employees feel empowered to grow the career they want.

Shouldn't there be more to a workplace than work? We think so. That’s why we offer a range of benefits to help you grow both personally and professionally.

Inclusion We believe that embracing inclusion is the key to creating a stronger, more resilient organization. It's not just a value - it's a strategic advantage that sets us apart.