Officer, Policy Administration, GI

Prudential Hong Kong; Hong Kong; On-site; HKD 180,000 - 300,000; Full time

Job summary

Prudential Hong Kong seeks an experienced policy administration and underwriting professional to join our team in Hong Kong. You will handle policy administration, renewals, and underwriting for non-medical personal lines with accuracy and service quality.

You will liaise with clients, intermediaries and internal colleagues, coordinate reinsurance, monitor premium flow, and support system enhancements to improve efficiency.

Qualifications

• Matriculated or above required.
• IIQE Paper I & II preferred.
• 2–4 years insurance experience or customer service.
• Fresh graduates considered.

Responsibilities

• Handles policy administration for policies, endorsements, renewals and reinsurance arrangements for non-medical products with quality manner and within the service standard
• Underwrite non-medical personal lines products within the underwriting guidelines
• Handle enquiries on policy administration and underwriting issues from clients, intermediaries and internal team members in a quality and professional manner to achieve service excellence
• Communicate and negotiate with reinsurers for reinsurance of renewal business
• Support day to day operations including reviewing policy documents to ensure quality and efficient service deliverables
• Manage and monitor premium collection, settlement and refund process
• Develop and monitor credit control of business partners
• Participate in projects and system enhancements to enhance team operational efficiency and service level.

Skills

Customer service

Underwriting

Policy administration

Communication

Education

Matriculated or above

IIQE Paper I & II

Fresh university graduate

Job description

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Job Responsibilities

• Handles policy administration for policies, endorsements, renewals and reinsurance arrangements for non-medical products with quality manner and within the service standard
• Underwrite non-medical personal lines products within the underwriting guidelines
• Handle enquiries on policy administration and underwriting issues from clients, intermediaries and internal team members in a quality and professional manner to achieve service excellenceQ
• Communicate and negotiate with reinsurers for reinsurance of renewal business
• Support day to day operations including reviewing policy documents to ensure quality and efficient service deliverables
• Manage and monitor premium collection, settlement and refund process
• Develop and monitor credit control of business partners
• Participate in projects and system enhancements to enhance team operational efficiency and service level.

Job Requirements

• Matriculated or above
• Professional insurance qualification or IIQE Paper I & II, is preferred
• 2-4 years of working experience, exposure in general insurance or financial industry will be an advantage
• Fresh university graduate will also be considered
• Experience in customer services or insurance policy administration
• Knowledge of words

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.