Assistant Manager, Group Inforce Management

Prudential Hong Kong; Hong Kong; On-site; HKD 900,000 - 1,300,000; Full time

Job summary

Prudential Hong Kong seeks a capable professional to support process improvements, governance, and risk management across the global asset management function. The role involves coordinating audits, enhancing operations, and driving digitalization initiatives.

You will assist with training, vendor management and administrative support for policy administration, claims, network management and customer service. A degree and several years in insurance operations are expected.

Qualifications

• Degree holder.
• Experience in insurance operations, underwriting, policy administration, claims and vendor management.
• Leadership ability to guide and influence teams.
• Strong interpersonal and communication skills across teams and levels.

Responsibilities

• Assist in driving process enhancement, workflow optimization and digitalization across GAM.
• Coordinate audit activities, incident reporting and remediation tracking to minimize disruptions.
• Support risk governance reviews, compliance monitoring and internal controls.

Skills

Process improvement

Digitalization

Audit

Risk management

Governance

Training coordination

Vendor management

Stakeholder engagement

Education

Bachelor's degree

Job description

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Job Descriptions

one. Process Improvement, Innovation and Digitalization

Assist the Manager in driving process enhancement, workflow optimization and digitalization initiatives across GAM. Support the implementation of operational improvements, standardization and scalable business solutions to improve customer and employee experience.

2. Audit, Incident Management And Operational Control

Coordinate audit activities, PRISM updates, incident reporting and remediation tracking. Support issue resolution and follow-up actions to minimize operational disruptions and improve risk awareness across GAM.

3. Risk Management, Governance And Compliance

Support risk management activities, governance reviews, compliance monitoring and business process reviews. Assist in maintaining effective internal controls, record retention practices, customer data protection measures and system access governance.

4. Training, Communication And Feedback Management

Support staff communication, training coordination and knowledge sharing. Engage customers, distributors and colleagues to gather feedback and identify service improvement opportunities. Foster positive working relationships through open communication and collaboration.

5. Business Support, Vendor Management And Administration

Provide operational, vendor and administrative support across policy administration, claims, network management and hotlines. Assist with agreement administration, performance monitoring, reporting and project coordination while maintaining a positive service mindset and willingness to support evolving business needs.

Job Requirements

• Degree holder
• 5-7 years of experience in individual medical, group medical and group life insurance industry with exposure and management in underwriting, policy administration, claims, projects and operational vendor management.
• Experience of nursing practice in hospital setting and exposure in agency environment is an advantage.
• Familiar with insurance market trends, industrial rules and practices.
• Possess leadership quality with ability to manage, motivate, guide and influence the team
• Excellent interpersonal and communication skills with the ability to work effectively across different teams and levels.
• Open-minded, adaptable and receptive to new ideas, changes and continuous improvement opportunities.
• Strong customer service mindset with a genuine desire to help others and deliver positive outcomes.
• Proactive, self-motivated and willing to take ownership beyond assigned responsibilities when needed.
• Demonstrates teamwork, collaboration and a willingness to go the extra mile to support colleagues and business objectives.
• Positive attitude with the ability to manage multiple priorities in a dynamic environment

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.