Officer, HR Operations

Bupa; Hong Kong; On-site; HKD 200,000 - 320,000; Full time

Benefits offered by this job

5 days per week

Benefits package

Job summary

Bupa is seeking an HR Operations role in Hong Kong to support end-to-end employee lifecycle processes. The role focuses on accurate data management in the core HR system, timely execution of lifecycle transactions, and collaboration with internal stakeholders across onboarding, contracts, staff movements, and offboarding.

The ideal candidate has 2–3 years of HR experience, a diploma or higher in HR, and strong MS Office skills.

Qualifications

• 2-3 years of relevant HR experience.
• Diploma or above in Human Resources related discipline.
• Organized, attentive to details and result-driven.
• Able to work independently and manage multiple tasks against tight timeline.
• Strong computer literacy in MS Office.
• Fair command of written and spoken English and Chinese.
• Understanding of one or more HR disciplines would be a plus.

Responsibilities

• Provide timely and high-quality execution of all employee lifecycle transactions independently.
• Deliver comprehensive operational support to internal teams, including data capture, maintenance and validation in the core HR system.
• Assist with pre-onboarding arrangements, contract preparation, staff movements and offboarding procedures.
• Conduct due diligence screening and reference checks as needed.
• Enter and collect data accurately, meeting SLAs.
• Maintain employee personal files and respond to employee inquiries.
• Support ad-hoc duties (e.g., employee activities) as required.
• Use good judgement to resolve problems and escalate complex issues when appropriate.
• Demonstrate initiative in managing processes that deviate from standard procedures.

Skills

MS Office

Detail-oriented

Multitasking

English/Chinese bilingual

Education

Diploma or above in HR

Job description

Job Purpose

People Operations enables a consistent, seamless and dependable employee experience by delivering accurate, compliant, and timely employee services. This role contributes by providing operational support, ensures precise people data management, and assists across the employee life cycle—from onboarding to offboarding.

Responsibilities

Provide timely and high-quality execution of all employee lifecycle transactions independently, including:

• Deliver comprehensive operational support to internal teams, particularly in the capture, maintenance, and validation of employee data within the core HR system.
• Facilitate work process alignment and provide administrative assistance as prompted by changes in related processes or systems.
• Collaborate closely with internal stakeholders to administer end-to-end employee lifecycle activities, including but not limited to pre-onboarding arrangements, contract preparation, staff movements, and offboarding procedures.
• Conduct due diligence screening, reference checks and pursue additional information when necessary.
• Execute timely data collection and entry, ensuring all tasks are performed to the highest standard and completed in accordance with service level agreements (SLAs).
• Manage and maintain employee personal files.
• Handle employees enquiries as required
• Provide support for various ad-hoc duties (e.g. employee activities) as required.
• Utilise experience and sound judgement to independently resolve problems and address queries, escalating complex issues when appropriate.
• Demonstrate initiative in managing processes and casework that deviate from standard procedures.

• 2-3 years of relevant experiences
• Diploma or above preferable in Human Resources related discipline
• Organized, attentive to details and result-driven
• Able to work independently and manage multiple tasks against tight timeline
• Strong computer literacy in MS Office
• Fair command of written and spoken English and Chinese
• Understanding of one/more than HR discipline would be a plus

Bupa offers 5 days’ work per week and comprehensive remuneration packages including base salary, study assistance plan, company pension plan, life and medical benefit, dental benefit, annual leave, examination leave, etc.

Bupa is an equal opportunity employer and welcomes applications from qualified candidates. Information provided will be treated in strict confidence and only be used for consideration of application with Bupa.

Personal data collected will be used for recruitment purposes only. Bupa will be in touch for any opportunities that matches your profile. All personal data of unsuccessful application will be destroyed 24 months from the date of receiving the application. Full version of Data Privacy Notice available upon request.