Officer, Client Servicing

Quality Health Services; Hong Kong; On-site; HKD 134,000 - 223,000; Full time

Job summary

Quality HealthCare Medical Services Limited is seeking a detail-oriented sales support specialist in Hong Kong to assist account handlers with contract implementation, onboarding, and client setup. The role includes quotation preparation, system setup, and documentation management, along with coordinating meetings and renewal discussions.

Excellent written and verbal communication in Chinese and English is essential.

Qualifications

• Diploma or above.
• 1 year relevant experience in healthcare or medical insurance preferred.
• Independent, customer-oriented & attention to details.
• Excellent written and verbal communications skills, especially Chinese & English.
• Team player who is detail-minded and can work under pressure in a flexible environment.

Responsibilities

• Support account handlers in contract implementation, onboarding, and client setup.
• Provide sales administration support, including quotation preparation, system setup, and documentation management.
• Coordinate client meetings, service reviews, and renewal discussions.
• Handle client enquiries, service requests, and servicing issues.
• Coordinate with internal stakeholders to ensure quality client service.
• Prepare utilization reports and client documentation.
• Manage contract renewal tracking and status updates.
• Coordinate wellness programmes, health talks, vaccination programmes, and related events.
• Support sales activities and provide general sales support.
• Assist account handlers in coordinating client projects and initiatives.
• Handle special assignments, ad hoc tasks, and backup support for teammates.

Skills

Customer-oriented

Attention to detail

Written & verbal communication (C & E)

Team player

Adaptability

Education

Diploma or above

Job description

Responsibilities

• Support account handlers in contract implementation, onboarding, and client setup.
• Provide sales administration support, including quotation preparation, system setup, and documentation management.
• Coordinate client meetings, service reviews, and renewal discussions.
• Handle client enquiries, service requests, and servicing issues.
• Coordinate with internal stakeholders to ensure quality client service.
• Prepare utilization reports and client documentation.
• Manage contract renewal tracking and status updates.
• Coordinate wellness programmes, health talks, vaccination programmes, and related events.
• Support sales activities and provide general sales support.
• Assist account handlers in coordinating client projects and initiatives.
• Handle special assignments, ad hoc tasks, and provide backup support for teammates as required.

• Diploma or above
• Minimum of 1 year relevant experience in healthcare or medical insurance company is preferred
• Independent, customer-oriented & attention to details
• Excellent command of written and verbal communications skills, especially Chinese & English
• Teamplayer who is detail-minded and can work under pressure in a flexible environment

Personal data collected will be used for recruitment purposes only. Bupa will be in touch for any opportunities that matches your profile. All personal data of unsuccessful application will be destroyed 24 months from the date of receiving the application. Full version of Data Privacy Notice available upon request.