Officer, Fraud Detection (Credit Card)

United Asia Finance Limited

Hong Kong

On-site

HKD 200,880 - 279,000

Full time

14 days+

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Benefits offered by this job

Double Pay

Performance Bonus

Annual Leave

Birthday Leave

Family-Friendly Leave

Recreation Leave

Marriage Leave

Maternity Leave

Paternity Leave

Compassionate Leave

Life and Accident Insurance Scheme

Medical Benefits

Learning Sponsorship

Personal development opportunities

Job summary

Leadingnation in Hong Kong is seeking proactive individuals for a credit card transaction monitoring role. You will be responsible for detecting and managing potential fraud while providing exceptional support to customers. This role requires shift duties and proficiency in English and Chinese.

The comprehensive remuneration package includes a competitive basic salary, double pay, performance bonuses, and generous paid leaves including annual and special leave types. Join us to make an impact in a dynamic fintech environment!

Qualifications

Secondary level or above.
Proficient in Microsoft Office and Chinese word processing.
Customer-oriented with excellent interpersonal, communication, and presentation skills.
Good command of both spoken and written English and Chinese.
Shift duty required.

Responsibilities

Conduct 24/7 credit card transaction monitoring; shift duty required.
Handle lost/stolen card reported by customers.
Support customer services hotlines.
Monitor suspicious transaction alerts and follow up on fraud cases.
Execute fraud prevention measures.
Identify suspicious fraud trends.
Conduct fraud data and report analysis.
Assist in user acceptance tests.

Skills

Interpersonal skills

Communication skills

Presentation skills

Microsoft Office proficiency

Chinese word processing

Education

Secondary level or above

Job description

Overview

Market Leader in HK Lending – Join a top fintech with 43 branches & growing. Protect Customers from Fraud – Real-time monitoring role with clear impact. Generous Perks & Benefits – Bonus, 8 leave types, medical & fun activities.

Job Responsibilities

Conduct 24/7 credit card transaction monitoring; shift duty required.
Handle lost/stolen card reported by customer.
Handle customer's enquiry & support customer services hotlines.
Instantly monitor suspicious transaction alerts generated from real time monitoring systems and follow up on suspected and confirmed credit card fraud cases.
Execute fraud prevention measures including but not limited to transaction confirmation and account suspension.
Identify suspicious fraud trends on cyber security and major system attack in accordance with latest instructions.
Conduct fraud data and report analysis.
Assist in user acceptance tests and ensure the reliability of the related systems.
Perform other tasks assigned by the management.

Job Requirements

Secondary level or above.
Proficient in Microsoft software (Word, Excel, PowerPoint) and Chinese word processing.
Customer-oriented with excellent interpersonal, communications and presentation skills.
Good command of both spoken and written English and Chinese.
Shift duty required.

Remuneration Package