Officer - Examinations Administration (Ref: IP/09/338)

Hong Kong Examinations and Assessment Authority (HKEAA) 香港考試及評核局 (考評局); Hong Kong; On-site; HKD 36,000 - 48,000; Full time

Job summary

Hong Kong Examinations and Assessment Authority (HKEAA) 香港考試及評核局 (考評局) seeks a capable administrator to supervise a team delivering examinations across pre, during and post operations. You will help plan resources, resolve irregularities and handle SEN arrangements, while coordinating with internal and external parties to ensure smooth exam administration and continuous service improvements.

The role requires a Bachelor's degree, 5+ years in administrative/operational roles with 2+ years in

Qualifications

• Bachelor's degree in any discipline.
• At least 5 years in an administrative or operational role, with 2+ years in supervisory duties.
• Experience in system UAT and examination operations or education/public sectors preferred.
• Good contract management, budgeting, complaints handling and customer service knowledge.
• Ability to work under pressure and handle irregular hours including public holidays.
• Proficiency in English and Chinese writing and speaking (Putonghua preferred).
• Strong interpersonal, organisational and problem-solving skills.

Responsibilities

• Supervise a team to deliver examinations covering pre, during and post operations.
• Assist in resource planning for the team and resolve examination irregularities and complaints.
• Carry out special arrangements for SEN candidates.
• Identify improvement areas and propose changes to operations or procedures.
• Communicate with internal and external parties to administer examinations and contribute to service improvements.
• Meet financial objectives within resources and apply division and HKEAA policies.

Skills

Supervisory experience

Stakeholder management

Customer management

Problem solving

Communication skills (English & Canton

Education

Bachelor's degree in any discipline

Tools

MS Office Suite

Chinese word processing

Job description

Duties: The appointee will supervise a team to deliver a range of examinations covering pre-during-post operations; assist in planning resources for the team, resolve any assessment examinations irregularities and complaints; carry out the special arrangement for SEN candidates; assist in identifying improvement areas and propose changes to operation or procedures; communicate and coordinate with internal and external parties on the assessment/ examination operations with the objective of effectively administer various examinations/ assessments and contribute to ongoing operation and services improvement, and meeting the financial objectives within the given resources, timeline, relevant policies and guidelines of the Division and HKEAA.

Requirements:

(a) A Bachelor's degree in any discipline;

(b) At least 5 years of experience in an administrative or operationally focused position or in the field of education or public sectors with at least two years in a supervisory position;

(c) Experienced in system UAT, or expertise in examination operations and business administration, preferably with strong stakeholder and customer management skills. Good knowledge in contract management, budgeting and complaint handling; customer service, complaint handling, daily accounting operations preferred;

(d) Knowledge of administration in a highly complex environment or examination operations desirable;

(e) Interpersonal, organisational, problem solving and supervisory skills;

(f) Proficiency in computer applications (including MS Office Suite and Chinese word processing);

(g) Highly meticulous and ability to work under pressure and irregular hours (including public holidays); and

(h) Proficiency in both written and spoken English and Chinese preferably including Putonghua.

Employment Terms: The remuneration package will be commensurate with qualifications and experience. Appointment will be on a fixed-term contract with contract-end-gratuity, MPF benefits, medical and dental care. Future employment may be offered on renewable contracts subject to performance and staffing needs.

Date for Application Review: 16 September 2026

The HKEAA is an equal opportunities employer and welcomes applications from all qualified candidates. Information provided relating to employment will be kept confidential and used only for processing applications. For details, please refer to the Policy Statement on Equal Opportunities and the Personal Information Collection Statement on the HKEAA website (www.hkeaa.edu.hk).