Officer - Examinations Administration (Ref: IP/09/338)

Hong Kong Examinations and Assessment Authority (HKEAA) 香港考試及評核局 (考評局); Hong Kong; On-site; HKD 500,000 - 800,000; Full time

Job summary

Hong Kong Examinations and Assessment Authority (HKEAA) in Hong Kong seeks a seasoned operations professional to supervise a team delivering exams and managing pre-during-post processes. You will plan resources, handle irregularities, and arrange SEN accommodations while coordinating with internal and external partners.

The role requires strong supervisory, budgeting, and contract-management skills, plus proficiency in English and Chinese.

Qualifications

• Bachelor’s degree in any discipline.
• At least 5 years in an admin/operational role or in education/public sector with at least 2 years supervisory.
• Experience in system UAT or examination operations and business administration; strong stakeholder and customer management.
• Knowledge of contract management, budgeting and complaint handling; customer service experience preferred.
• Proficiency in English and Chinese, Putonghua preferred.
• Proficiency in MS Office and Chinese word processing.

Responsibilities

• Supervise a team to deliver examinations covering pre-during-post operations.
• Assist in planning resources for the team and resolve irregularities and complaints.
• Carry out special arrangements for SEN candidates.
• Identify improvement areas and propose changes to operations or procedures.
• Coordinate with internal and external parties on assessment operations to administer examinations and improve services within resources and guidelines.

Skills

Interpersonal

Organisational

Problem solving

Supervisory skills

Stakeholder management

Customer management

Contract management

Budgeting

Complaint handling

English & Chinese communication

Education

Bachelor’s degree in any discipline

Tools

MS Office Suite

Chinese word processing

Job description

Duties: The appointee will supervise a team to deliver a range of examinations covering pre-during-post operations; assist in planning resources for the team, resolve any assessment examinations irregularities and complaints; carry out the special arrangement for SEN candidates; assist in identifying improvement areas and propose changes to operation or procedures; communicate and coordinate with internal and external parties on the assessment/ examination operations with the objective of effectively administer various examinations/ assessments and contribute to ongoing operation and services improvement, and meeting the financial objectives within the given resources, timeline, relevant policies and guidelines of the Division and HKEAA.

Requirements:

(a) A Bachelor’s degree in any discipline;

(b) At least 5 years of experience in an administrative or operationally focused position or in the field of education or public sectors with at least two years in a supervisory position;

(c) Experienced in system UAT, or expertise in examination operations and business administration, preferably with strong stakeholder and customer management skills. Good knowledge in contract management, budgeting and complaint handling; customer service, complaint handling, daily accounting operations preferred;

(d) Knowledge of administration in a highly complex environment or examination operations desirable;

(e) Interpersonal, organisational, problem solving and supervisory skills;

(f) Proficiency in computer applications (including MS Office Suite and Chinese word processing);

(g) Highly meticulous and ability to work under pressure and irregular hours (including public holidays); and

(h) Proficiency in both written and spoken English and Chinese preferably including Putonghua.

Employment Terms: The remuneration package will be commensurate with qualifications and

experience. Appointment will be on a fixed-term contract with contract-end-gratuity, MPF benefits,

medical and dental care. Future employment may be offered on renewable contracts subject to

performance and staffing needs.

Application Review Date: 14 October 2026

Applications will be considered until the post is filled.

Due to the secrecy nature of the Authority’s work, applicants invited for interview may be required to make a declaration of any conflict of interests. Applicants who do not receive a response within 8 weeks from the application review date may consider their applications unsuccessful.

The HKEAA is an equal opportunities employer and welcomes applications from all qualified candidates. Information provided by applicants will be treated in strict confidence and used solely for recruitment purposes. For details, please refer to the Policy Statement on Equal Opportunities and the Personal Information Collection Statement available on the HKEAA website (www.hkeaa.edu.hk).