O2C Customer Specialist – Life Sciences (HK)

Oxoid Remel Microbiology; Hong Kong; On-site; HKD 240,000 - 360,000; Full time

Job summary

Oxoid Remel Microbiology in Hong Kong is seeking a Customer Service Representative to manage the end-to-end order-to-cash process, coordinating with Sales, Finance, Supply Chain and Logistics to deliver a seamless customer experience.

This role requires strong English and Cantonese, ERP experience, accuracy and collaboration across functions in a fast-paced, international setting, with exposure to microbiology products.

Qualifications

• 3–5 years of relevant experience in customer service, operations or order management.
• Experience with ERP systems and handling customer data.
• Experience in life sciences, healthcare, diagnostics or international B2B environments is advantageous.
• Strong written and spoken English; Cantonese desired for Hong Kong market.

Responsibilities

• Manage orders through the end-to-end order-to-cash cycle with accuracy and compliance.
• Review bookings and order docs for alignment with policies.
• Create and update customer accounts and materials in the ERP system.
• Coordinate with Sales to manage order status, payment requirements and fulfilment.

Skills

Order management

Customer operations

Cross-functional collaboration

Attention to detail

Data reporting

English & Cantonese communication

Tools

ERP systems

Microsoft Office

Job description

Oxoid Remel Microbiology in Hong Kong is seeking a Customer Service Representative to manage the end-to-end order-to-cash process, coordinating with Sales, Finance, Supply Chain and Logistics to deliver a seamless customer experience.

This role requires strong English and Cantonese, ERP experience, accuracy and collaboration across functions in a fast-paced, international setting, with exposure to microbiology products.