O2C Customer Specialist – Life Sciences (HK)

Oxoid Remel Microbiology

Hong Kong

On-site

HKD 240,000 - 360,000

Full time

14 days+
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Job summary

Oxoid Remel Microbiology in Hong Kong is seeking a Customer Service Representative to manage the end-to-end order-to-cash process, coordinating with Sales, Finance, Supply Chain and Logistics to deliver a seamless customer experience.

This role requires strong English and Cantonese, ERP experience, accuracy and collaboration across functions in a fast-paced, international setting, with exposure to microbiology products.

Qualifications

  • 3–5 years of relevant experience in customer service, operations or order management.
  • Experience with ERP systems and handling customer data.
  • Experience in life sciences, healthcare, diagnostics or international B2B environments is advantageous.
  • Strong written and spoken English; Cantonese desired for Hong Kong market.

Responsibilities

  • Manage orders through the end-to-end order-to-cash cycle with accuracy and compliance.
  • Review bookings and order docs for alignment with policies.
  • Create and update customer accounts and materials in the ERP system.
  • Coordinate with Sales to manage order status, payment requirements and fulfilment.

Skills

Order management
Customer operations
Cross-functional collaboration
Attention to detail
Data reporting
English & Cantonese communication

Tools

ERP systems
Microsoft Office

Job description

Oxoid Remel Microbiology in Hong Kong is seeking a Customer Service Representative to manage the end-to-end order-to-cash process, coordinating with Sales, Finance, Supply Chain and Logistics to deliver a seamless customer experience.

This role requires strong English and Cantonese, ERP experience, accuracy and collaboration across functions in a fast-paced, international setting, with exposure to microbiology products.

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