North Asia Cluster Supply Chain Leader

Ferrero International S.A.; Hong Kong; On-site; HKD 1,000,000 - 1,500,000; Full time

Job summary

Ferrero International S.A. in Hong Kong invites a Cluster Supply Chain Manager to lead end-to-end supply chain operations across Hong Kong, Taiwan, South Korea and Japan.

This strategic role ensures product availability, service excellence, inventory optimization and fleet efficiency while partnering with commercial teams and regional stakeholders to support growth. You will manage the Hong Kong team, drive S&OP governance, oversee order-to-cash, logistics and distribution, and champion

Qualifications

• University degree in Supply Chain, Logistics, Operations, Business, or a related field.
• Solid experience in Supply Chain, Logistics, Planning, or Operations roles in FMCG.
• Strong expertise in demand planning, S&OP, customer service, logistics, and inventory management.
• Proven ability to lead change, improve processes and drive operational excellence.
• Strong stakeholder management and cross-functional collaboration.
• Proven leadership experience managing regional or multi-country teams.
• Fluent English communication skills; additional Asian language capabilities would be an advantage.

Responsibilities

• Lead end-to-end Supply Chain activities across Hong Kong, Taiwan, South Korea, and Japan.
• Manage the Hong Kong Supply Chain team directly and provide leadership to local Supply Chain Managers across the Cluster.
• Align market priorities with regional and global Supply Chain strategies, fostering a collaborative, customer-focused, and performance-driven team culture.
• Ensure effective deployment and governance of the S&OP process across all markets.
• Consolidate cluster demand forecasts and manage key risks and opportunities.
• Monitor forecast performance and implement initiatives to improve planning accuracy.
• Oversee customer service and order-to-cash activities across the cluster, monitor service levels and customer satisfaction metrics.
• Lead continuous improvement initiatives to strengthen service delivery and operational reliability.
• Guarantee efficient warehousing, transportation, and distribution operations.
• Ensure effective escalation and resolution of critical service issues.
• Maintain compliance with quality, customs, regulatory, and trade requirements.
• Drive logistics optimization initiatives while safeguarding service performance, lead projects to improve logistics networks and operational effectiveness.
• Monitor and manage key Supply Chain performance indicators across the cluster.
• Drive productivity and cost optimization initiatives, identify risks, opportunities, and performance gaps, and develop action plans to address them.
• Provide strategic recommendations and regular performance updates to regional leadership.
• Coach, develop, and empower Supply Chain team across the cluster, support succession planning and capability-building initiatives.
• Promote engagement, knowledge sharing, and cross-market collaboration, foster a culture of accountability and continuous improvement.

Skills

Demand planning

S&OP

Customer service

Logistics

Inventory management

Education

University degree in Supply Chain/Logistics/Operations/Business

Job description

Ferrero International S.A. in Hong Kong invites a Cluster Supply Chain Manager to lead end-to-end supply chain operations across Hong Kong, Taiwan, South Korea and Japan.

This strategic role ensures product availability, service excellence, inventory optimization and fleet efficiency while partnering with commercial teams and regional stakeholders to support growth. You will manage the Hong Kong team, drive S&OP governance, oversee order-to-cash, logistics and distribution, and champion